SVP Correspondent Operations & Fulfillment

Newfi Lending is one of the largest NonQM lenders; part of Apollo Global Management/Athene, Newfi is a fast-growing residential mortgage lender, ready to expand our national presence. We are seeking an SVP of Correspondent Operations & Fulfillment. The ideal candidate will be someone who has experience in NonQM and delegated/non-delegated lending. In this leadership role, you will be responsible for overseeing all aspects of Correspondent Operations and fulfillment processes within our organization. You will lead a team to ensure efficient and effective handling of Correspondent systems and processes, while maintaining the highest standards of quality and customer satisfaction. The ideal candidate will have a proven track record of success in operations management, strong leadership skills, and a keen eye for process optimization. This is a remote position.

Key Responsibilities:

• Develop and implement strategies to optimize correspondent operations and fulfillment processes, with a focus on efficiency, accuracy, and cost-effectiveness
• Lead and manage a team of employees responsible for handling Correspondent loans
• Manage and maintain vendor relationships that include TPR diligence and fulfillment
• Establish performance goals and metrics for the operations team, and monitor performance against these goals, implementing corrective actions as needed
• Collaborate with cross-functional teams, including Customer Service, Sales, and IT, to streamline operations and improve overall service delivery
• Ensure compliance with all relevant regulations and standards governing operations and fulfillment activities
• Oversee the development and implementation of training programs for operations staff to ensure competency and adherence to best practices
• Evaluate and recommend new technologies, systems, and tools to enhance operational efficiency and effectiveness
• Analyze data and generate reports to track key performance indicators, identify trends, and make data-driven decisions to improve operations
• Foster a culture of continuous improvement, innovation, and excellence within the operations team
• Serve as a point of escalation for complex issues and inquiries related to Correspondent Operations and fulfillment
• Responsible for assessing loan risk, and help solve complex loan issues based on the quality of the data in the loan file
• Adhere to all applicable internal NPI policy and procedures and protect the confidentiality of borrower information

Qualifications:

• Proven experience in building and leading Correspondent Operation Teams
• Strong communication skills and ability to captivate and communicate with various audiences both internal and external
• Solid understanding of Capital Markets and Servicing as it relates to buying flow business
• Keen awareness to identify problems / issues within the Correspondent Operation and develop solutions 
• Must have NonQM underwriting and product knowledge 
• Understand and deliver exceptional Correspondent customer experience
• Proven experience in operations management, with a minimum of 5 years in a leadership role overseeing Correspondent Operations and Fulfillment functions
• Knowledge and experience in working with vendors to include TPR diligence, fulfillment and others
• Self-starter mentality with the ability to solve open ended business challenges
• Experience with Meridian Link Mortgage is desired
• Proficiency with Microsoft Office Suite

Benefits:

• Competitive comp plan with salary
• 401k and full medical, dental, vision
• Leadership at your fingertips

Newfi Lending is an Equal Opportunity Employer. We respect and aim to empower individuals and support the diverse cultures, perspectives, skills and experiences within our workforce.

Visit us at www.newfi.com or www.newfiwholesale.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts, or working conditions. The Company reserves the rights to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles, as it deems necessary to meet the needs of the business.