Offer summary

Qualifications:

Bachelor’s degree or equivalent experience required., At least 2 years of relevant experience., Proven ability to drive sales and deliver results., Proficiency in Microsoft Word, Excel, and PowerPoint..

Key responsibilities:

Manage and improve customer service quality through KPI and metric monitoring.

Develop and maintain SOPs, talk tracks, and technical training materials.

Oversee vertical sales team operations, including resource planning and performance management.

Handle complex customer inquiries and resolve order issues, acting as the SME for corporate sales.

Job description

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

As Supervisor, Corporate Sales you are a multifaceted leader and directly responsible for the partnership success between YETI and our customers. You will be part of a sales team to drive and deliver a level of service worthy of our YETI brand and is passionate about meeting and exceeding expectations. You will serve as the YETI subject matter expert (SME) to mitigate complex customer issues, create training materials and SOPs for the vertical businesses and directly manage a small subset of accounts. Additionally, you will work cross-functionally to better the customer experience, identify and address knowledge gaps within your team.

Responsibilities:

Ensure service quality through KPI and service metric management (e.g., call monitoring, CSAT, SLAs).

Develop and maintain departmental SOPs, talk tracks, and deliver ongoing technical training.

Oversee Vertical Sales team operations, including resource planning, scheduling, and performance targets.

Manage identified book of business within vertical accounts.

Set clear expectations and manage team performance effectively.

Bridge operational processes and sales execution, ensuring teams have the tools and support needed.

Troubleshoot and resolve complex order issues through broad-based analysis.

Act as the Corporate Sales subject matter expert and primary contact for system and process inquiries.

Resolve complex customer inquiries escalated by direct reports.

Recommend and implement process improvements to enhance results.

Lead cross-functional projects and maintain strong internal/external customer relationships.

Provide constructive feedback and foster a culture of continuous improvement.

Qualifications and Attributes:

Bachelor’s degree or equivalent experience required.
2 years of experience in a relevant field.

Proven ability to drive sales and deliver results.

Proficiency in Microsoft Word, Excel, and PowerPoint.

Strong public speaking and training skills.

Excellent communication, organization, and time management.

Self-starter with a proactive, ownership-driven mindset.

Change agent with a talent for identifying opportunities and recommending solutions.

Pay Range is $60,000-$70,000 USD

#LI-JL1 #LI-Remote

Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

YETI Applicant Privacy Notice

If you require accommodation in order to apply for a job, please contact us at accommodationrequest@yeti.com.