Offer summary

Qualifications:

High school diploma or GED required., Customer service experience of at least one year., Good communication and decision-making skills., PC literacy, including Microsoft Office..

Key responsibilities:

Evaluate residential and commercial contents inventories.

Prepare reports and detailed notes for claims processing.

Facilitate replacement services and review receipts.

Track daily activities and support quality programs.

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Contents Evaluator Associate

PRIMARY PURPOSE: To evaluate content inventories and assist in the research of personal property claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Evaluates residential and commercial contents inventories on both a Replacement Cost and Actual Cash Value (ACV) basis.
Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes.
Facilitates use of replacement services as requested by the Contents Adjuster.
Reviews and processes replacement receipts.
Applies limitations and/or exclusions on claims based on coverage afforded by the policy.
Tracks time and logs file notes of daily field activity.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.
Supports the organization's quality program(s).

QUALIFICATIONS
Education & Licensing
High school diploma or GED required. Resident Insurance Adjuster License (Fire and Other Hazards) preferred.
Experience
One (1) year customer service experience or equivalent combination of education and experience required. Accounting and insurance background are preferred
Skills & Knowledge

Oral and written communication skills
PC literate, including Microsoft Office products
Good comprehensive decision making skills
Ability to read and comprehend policy language
Ability to work independently and in a team environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($19 - $20 USD hourly). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.