Customer Onboarding Specialist - (Italian Speaking)

At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.

We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.

As the leading solution for Practice Management & Patient-Engagement, we are looking for a Customer Onboarding Specialist to trainand educates new clients. In carrying out your activities, you will report directly to the Team Leader and participate in various departmental and interdepartmental activities.to join our growing CS Team.

In Your Role:

• You will thoroughly understand AlfaDocs and be able to explain all its benefits in terms of productivity and profitability to doctors.
• You will instruct new clients, including doctors and secretaries, sharing best practices for proper use of AlfaDocs to help them achieve their business objectives.
• You will always be in contact with the Customer Support and Success Team to guide clients in resolving any issues.
• You will build a good relationship with the Sales Team to ensure quick handovers between different departments.
• You will be the voice of the customer, listening to their needs and finding solutions.

Requirements

• At least 1 year of experience in a Customer Success role or Sales role.
• Genuine interest in the digital world and new technologies.
• Excellent communication skills, from presentations to active listening.
• Persuasiveness in encouraging clients to follow our solutions to make their practice more profitable and their workflows more efficient.
• Organizational skills and the ability to work effectively in an agile and fast-paced environment.
• Customer-centric mindset: strong problem-solving skills and a proactive attitude in managing client needs.
• Excellent stress management and the ability to prioritize tasks.
• Ability to collaborate in a "win as a team" environment.
• Patience in handling difficult cases.
• Hands-on experience with help desk software (Intercom, Zendesk, and similar) and CRM systems (Hubspot, Salesforce, and similar).
• Living near Munich/Milan or willing to relocate.
• Native-level Italian; fluent in English C1.

Why AlfaDocs?

• Join a transformative health-tech leader making a meaningful impact on healthcare delivery.
• Opportunity to significantly shape and accelerate the company's growth trajectory.
• Work alongside a passionate team dedicated to excellence, innovation, and continuous learning.
• Competitive salary and comprehensive benefits.
  

Benefits

• Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
• Bonus for paid English or German language courses.
• Training courses, books, workshops, and team-building activities for personal and professional growth.
• Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.
• Regular company reunions (yearly meetups, Christmas dinner)
• Snacks and fruit always available in the office, along with good beer at the end of the week.
  
  
  Administrative Info:
  
• Contract: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term.
• Salary range: 27-30.000€ (Italy) 30-32.000€ (Germany)
• Location: Milan, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Dachauer Strasse, 17 80335 Monaco di Baviera
• Office Model: Hybrid Mode 3 days in the office, 2 days remote
• Working hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break
• Trial Period: 30 days
• Start Date: Starting July/August 2025