Site Reliability Engineer - Intune & Citrix

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

Join Pitney Bowes as an Intune & Citrix Administrator
 

Years of experience: 8+ years

Job Location – Pune/Noida

Impact

We are looking for SRE - Desktop Engineering Technician to join our Desktop Engineering Team. As SRE – Desktop Engineer, you will flex your creativity and engineering skills to support and improve End User experience by making IT easy, simple, and reliable. As part End User Computing team, you will be exploring the latest technologies and work collaboratively with various teams and experts to deliver value.

The Job

• Manage Autopilot Pre-Provision configuration to keep it up to date and provide L2 support for device enrollment issues. 
• Manage Mobile Device policy, MAM Policy, Restriction, Enrollments, Profile, and compliance configuration.
• Deploy monthly Windows Operating system patches and Vulnerability remediation through Intune, SCCM, and Qualys tools.
• Create and deploy applications through Intune, SCCM, JAMF and Qualys 
• Manage Kiosk devices configuration and deployment. 
• Overseeing VDI support team during daily operations. 
• Defining/Coordinating application package creation for deployment via PB Software Center 
• Improving new hire VDI provisioning as well as equipment for established employees 
• Collaborate with the Service Desk and Desk Side Support team to identify the most repeated issues to automate the fix.
• Create observability dashboards for services offered by EUC to identify the gaps proactively. 
• Create Synthetic monitoring for all EUC services to proactively monitor infrastructure issues/outages. 
• Contribute to the development of automation tools for provisioning, configuration management, and deployment using DevOps tools. 
• Collaborate with the SRE team to design, implement, and improve monitoring, alerting, and incident response processes leveraging tools like Grafana, Splunk, etc.
• Create automated fixes for failed App and patch deployment devices to increase deployment success rate. 
• Engage in and improve the whole lifecycle of services.

Qualifications & Skills required.

• Bachelor’s degree in computer science or related field and established technologist with 8+ years of related experience.
• Experience - Previous Citrix admin-level role in desktop virtualization management.
• Experience - Citrix CVAD and Cloud offerings 
• Experience - Citrix MCS, WEM, and related technologies 
• Experience – Must have: Microsoft Intune, SCCM, JAMF Pro, Azure AD, Active Directory.
• Experience – Must have: Microsoft security patching, software packaging & deployment. 
• Experience – Must have: Mobile device management (iOS & Android)
• Experience – Must have: Operating System build and hardening. 
• Experience – Must have: Managing hybrid cloud environments. 
• Experience – Must have: SRE and Observability – Proactive, Automation and Synthetic Monitoring implementation.
• Experience – Must have: Programming scripting language, e.g., PowerShell, Python and other programing languages will be added advantage to the position.
• Knowledge of EDR tools (CrowdStrike) and Perimeter security tools (Zscaler) 
• Knowledge in DevOps tools like Ansible, Git and Grafana.
• Knowledge in Zero Trust Implementation
• Familiarity with Agile development practices and good software engineering practices
• Strong organizational skills with high attention to detail
• Excellent oral and written communication skills

About Pitney Bowes

Pitney Bowes (NYSE:PBI) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. For additional information visit Pitney Bowes at https://www.pitneybowes.com/in.

Only Talent Matters at Pitney Bowes

Pitney Bowes is an equal opportunity workplace. To remove unconscious biases from our hiring process, we encourage ‘Blind Applications’ from candidates applying for jobs at Pitney Bowes. This means that details such as gender, caste, religion, nationality, and age are omitted from applications. And candidates can choose to reveal only their first or last name on the application.

Watch the video here: https://www.youtube.com/watch?v=dNB-K5KFU78

Watch the videos below for more information about Life at Pitney Bowes:

• Who we are

• Pitney Bowes All Stars

• Pitney Bowes named a Great Place to Work®
• Pitney Bowes Gratitude Video
• Pitney Bowes COVID Care

We will:

• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.