Director, Field Service Operations

About Eos Energy Enterprises

Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com.

Responsibilities

• Demonstrate a culture of safety, quality and customer service through words and actions.
• Develop and maintain, processes, training, and safety programs for field personnel.
• Plan and support commissioning activities, including coordination with Customers on overall commissioning and test plans.
• Plan and support corrective and preventative maintenance activities, including coordination with customers.
• Support development of the Eos Field Service Organization to deliver first class service to its customers.
• Support the implementation and continuous improvement of information sharing platforms, including workforce management systems and asset monitoring.
• Track warranty and performance guarantee obligations in a structured and scalable manner with proper supporting documentation as needed.
• Provide resources and technical support to ensure Long-Term Service Agreements contractual obligations are met.
• Work with 3rd party support partners to deploy resources when needed.
• Participate in contract negotiations as a subject matter expert in product maintenance and service.
• Provide expertise regarding service ne
• eds and excellence within Eos to other departments.
• Continuously improve customer satisfaction through programs to increase quality of service while managing cost. Develop and monitor KPIs to ensure performance.
• Take ownership of customer issues with installed systems and work internally to ensure they are resolved as quickly as possible. 
• Support root cause analysis with engineering teams to drive future improvements.

Knowledge, Skills, and Abilities

• A demonstrated ability to perform professionally under fast paced and dynamic conditions.
• The ability to communicate in a professional manner with customers, partners and within the Company.
• Ability to apply critical thinking, time management, active listening, instructing, decision making, written and verbal comprehension and problem solving effectively and consistently.
• Demonstrate integrity, leadership, self-control, cooperation, stress tolerance, persistence, adaptability, flexibility, independence, and initiative to a high standard.
• Ability to coach, mentor, and empower team members to succeed.
• Comfortable managing multiple priorities, meeting deadlines, preparing high quality reports, and the ability to effectively manage stress and engage in continuous learning.
• Proficiency with Microsoft Office (PowerPoint, Excel, Word).

Education and Experience

• Bachelor's or equivalent experience in a relevant field
• Minimum of 8 years of experience.
• Experience in a leading function at a service organization. Ideally within the renewable industry