User Research

Our User Researcher will work with product and design teams to scope, craft, and conduct user research to generate actionable insights that guide the future of the business and ensure our products and services meet the everyday needs of our users. Working alongside leaders and teams alike, they will conduct user research for critical customer journeys and products while also serving as a strong advocate for applied research and user-centered ways of working. As a member of the Research team, the User Researcher will lead both tactical and strategic research studies across multiple areas of the business. In parallel, they will work alongside Research and Strategy leadership to help shape the Research team’s culture, ways of working, and approach to ResearchOps.

What You’ll Be Doing:

• Partner with Research leadership, product managers, designers, and others to scope and lead tactical research, drive decisions, plan experiments, synthesize and communicate findings, and assist in estimating resource needs and schedules.
• Create impactful deliverables that clearly and persuasively communicate your findings, insights and recommendations to teams—spurring them to action.
• Manage and execute each step of the research process, including study planning, discovery, participant recruiting, conducting research activities and analysis, reporting, communication, and operations.
• Contribute to the creation, adoption and improvement of research practices, methods and guidelines and their consistent deployment across various projects.
• Serve as an advocate for user exposure and for user research as a team sport, empowering peers from all disciplines to center the customer experience in their day to day work.
• Increase the impact of every insight by contributing the results of their work to our research library and serving as an advocate for their peers to do the same.

What We’ll Expect From You:

• BS or MS in Interaction Design, Cognitive Science, HCI, Anthropology, Psychology, or equivalent experience
• 3-5 years’ experience planning, conducting, and communicating the findings from user research for digital products and services, ideally with a focus on technical users
• A strong ability to understand and articulate user needs, as well as to generate and communicate compelling & actionable insights
• A strong understanding of the digital product lifecycle and the ability to collaborate successfully with designers, technical & business teams
• Proven knowledge of an array of quantitative and qualitative research methodologies and how to combine them to generate the most actionable insights
• Excellent communication and storytelling skills, with the ability to influence leaders as well as peers
• Ability and interest in running short-term tactical studies to inform rapid product iteration, with some experience and desire to plan and run strategic research with a longer time horizon and wider impact
• Familiarity with qualitative and quantitative data collection and analysis tools, including Qualtrics, GreatQuestion, GetFeedback, Amplitude and Looker
• A proven track record in conducting mixed-method research studies and an ability to demonstrate the impact of research
• An interest in collaborating closely with cross-functional teams and colleagues from across the organization

Why You’ll Like Working for DigitalOcean:

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. 
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is $85,000 - $105,000 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is a remote role

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