Salesforce Administrator

This role is not available in the US. If you apply and are located in the US, you will be automatically rejected.

Goodway Group is seeking a Business Operations System Administrator to own and evolve our Salesforce CRM and business intelligence capabilities. You’ll play a key role n enabling scalable growth by integrating systems, optimizing tools, and surfacing the insights leadership needs to make confident decisions. 

Outcomes You Will Drive 

Systems  

• Manage and technically administer Goodway Group’s business systems (with a primary focus on Salesforce) 
• Assess, advise, prioritize, and re-configure business systems to drive best practices that maximize the value of the tech stack to best support current and future-state org needs
• Lead business system integration across the org-wide tech stack  
• Optimize and automate CRM and related process flows and tools
• Enable and empower users to get the most out of the tools through training, documentation, and support 

Data 

• Build, manage, and support the process and cadence of Business Intelligence KPI updates for the organization 
• Compile and deliver timely, relevant business intelligence reporting and dashboards that help leadership identify trends, track KPIs, and make data-driven decisions  
• Optimize and automate BI processes 

What You Will Do 

 Systems Integration 

• Ensure Salesforce processes function smoothly within the platform and across integrated systems 
• Collaborate with cross-functional teams to understand, develop, and implement creative process and tool solutions between and among existing systems
• Partner with stakeholders to drive implementation and adoption of organizational business systems to maximize the value of the tech stack (CRM, ERP, Media Management Platform)
• Manage technical project planning and external consulting relationship(s) in partnership with operational leadership to support prioritized initiatives  

Optimization 

• Optimize CRM and apps for current and future-state org requirements
• Develop and implement custom scripts, workflows, and other automations to increase process efficiency, improve system functionality, and meet business needs
• Lead process reviews and integration of AI and future automation technology
• Collaborate with stakeholders to gather requirements and design tailored solutions within sales and client systems 

Administration 

• Serve as the primary point of contact for CRM inquiries and issues
• Manage data within CRM and conduct regular audits to ensure system data integrity and compliance
• Perform system updates, troubleshoot issues, and ensure optimal performance of CRM
• Stay current with system updates, releases and new features and identify opportunities to enhance system capabilities
• Manage user access and roles in partnership with IT and Information Security and Compliance teams
• Maintain process and system documentation  
• Assist with SOC2 supporting documentation for annual audit compliance  

Business Intelligence 

• Work with leadership team and cross-functionally to create and manage our Business Intelligence KPIs and corresponding review process
• Develop reporting and analytics designed to drive data-based decision making and innovative solutions
• Optimize and automate BI processes to ensure actionable and meaningful data is being surfaced to the right leaders at the right time 

Who You Are 

• You hold the Advanced Administrator Salesforce credentials along with extensive experience working in the Sales Cloud
• You are proficient in Salesforce custom record types, fields, forms, roles and permissions, page layouts, searches and reports, and data architecture
• You have a growth mindset and love problem solving and critical thinking
• You have strong project management abilities and are comfortable working on multiple complex projects simultaneously
• You have a strong understanding of sales and marketing processes and how those processes are managed in technical environments
• You have developed analytical skills that allow you to identify trends and interpret complex systems and data
• You are a collaborator who is comfortable working with cross-functional teams and balancing stakeholder system requirements
• You have excellent verbal and written communication skills and can effectively communicate technical information to audiences of all backgrounds
• You’re highly adaptable and organized, with strong time management, troubleshooting, and prioritization skills