Solutions Engineer

VitalSource®, is hiring a Solutions Engineer to contribute to our Customer Operations team located in Raleigh NC, Chicago IL, Franklin TN, or Boston MA (preferred locations). Applicants outside of these preferred locations will still be considered. There is a 25% travel requirement with this position.

Are you passionate about blending technical expertise with impactful customer engagement? At VitalSource, we’re looking for a dynamic Solutions Engineer to play a pivotal role in shaping how our products and services come to life for customers and partners. From pre-sales to implementation, you’ll be at the forefront—demonstrating powerful solutions, guiding clients and teams, and ensuring seamless technical integration. Your deep knowledge of APIs and best practices will help customers build scalable solutions, while your collaboration with Customer Success will ensure we consistently meet and exceed client expectations. If you're ready to drive innovation, enhance customer satisfaction, and contribute to lasting partnerships, we’d love to meet you.

Key Responsibilities:

Client Engagement & Solution Scoping

• Demonstrates and advocates for our products and services with our clients 
• Analyzes client RFPs to identify problems/red flags and provide sales with cost estimates and  technical language for proposals.
• Communicates onboarding and integration processes to the customer prior to integration launch.
• Provides advice and guidance to customers and internal stakeholders on the best solution and product fit for a client’s business needs. 
• Communicates regularly with customers to develop an accurate understanding of needs for translation to internal stakeholders. 

Cross-Functional Collaboration

• Establishes an understanding of the product line’s competitive technical landscape. 
• Collaborates with product managers to align emerging client requirements with product roadmaps. 
• Works with Sales & Customer Success teams to craft creative solutions to customer requirements. 
• Partners with the product team to communicate effectively with clients’ engineering and technical staff.

Operational Excellence

• Contributes to process documentation and continuous improvement efforts for technical onboarding and integration.
• Other duties as assigned by supervisor/leadership.

Required Qualifications:

• 5+ years of experience in a technical, customer-facing role (e.g., solutions engineering, sales engineering, or technical consulting).
• Prior experience with SaaS platforms and API-based integration projects is preferred.

Technical Skills:

• Ability to build software solutions using modern web technologies.
• Knowledge of object-oriented programming practices.
• Experience working with one or more of the following technologies:

• RESTful APIs
• Javascript
• Objective-C
• Java
• HTML
• CSS

• Familiarity with SSO, OAuth, or other common integration protocols preferred.
• Understanding of the education technology market and digital content delivery systems.
• Experience working in pre-sales or sales engineering capacity. 

Soft Skills & Competencies:

• Strong leadership, communication, and collaboration skills.
• Ability to prioritize and manage multiple projects efficiently.
• High level of attention to detail and organizational skills.
• Adaptability to changing priorities and business needs.
• Comfortable presenting technical information to non-technical audiences.
• Effective in cross-functional team environments.

Salary Range: $98,000 to $120,500

What We Offer:

• Culture: Collaborative, Inclusive, and Mission-driven. 
• More in your pocket: Competitive base salary and a strong variable component.
• We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance 
• Retirement: 401K match up to 5%.
• We support our families: 12 weeks of paid parental leave.
• Continued education: Use our tuition reimbursement program.
• The Importance of Balance: Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.
• Flexibility: Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home.
• Wellness: Opportunities for fitness challenges and rewards.

Who We Are:

VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at http://get.vitalsource.com/  and follow us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish