Offer summary

Qualifications:

Experience in administration, coordination, or operational support roles, preferably in franchising, HR, or retail environments., Strong organizational skills with attention to detail and process management., Proficiency in workflow and document management systems such as SharePoint or Monday.com., Effective communication and time management skills, with a proactive and accountable attitude..

Key responsibilities:

Provide end-to-end administrative support for franchisee recruitment and onboarding.

Coordinate meetings, interviews, assessments, and training activities with internal teams.

Maintain accurate records and documentation across multiple systems.

Assist with franchise agreements, extensions, and renewals, ensuring compliance and timely processing.

Job description

Firstly, what we offer you!

Highly flexible work environment (including WFH)
Store discounts, and free 7-Eleven Coffee
Bonus & incentive program  
15 weeks paid parental leave
2 days paid volunteer leave per year
Unlimited access to LinkedIn Learning
Social club, Open committee with regular events

We’re looking for an organised and proactive individual to support our Franchise Recruitment & Operations team. Your work will be instrumental in ensuring a seamless experience for prospective and current franchisees, helping us identify and support the right partners to lead our in-store customer experience and drive ongoing commercial growth.

You Will:

Provide end-to-end administrative support across the franchisee recruitment process — from initial application through to onboarding and store handover
Coordinate meetings, interviews, in-store assessments and training activities in collaboration with internal teams
Maintain accurate records, documentation, and workflow tracking across multiple systems and tools
Assist with the preparation and management of franchise agreements, extensions, and renewals — ensuring compliance with process standards and timeframes
Support lifecycle administration, including tracking key milestones, managing renewal eligibility assessments, and maintaining franchisee records
Prepare candidate and store files for internal review and present to leadership teams
Liaise with internal stakeholders to ensure smooth handovers and clear visibility of candidate progression

What You’ll Bring to the Role:

Experience in administration, coordination, or operational support roles (ideally in franchising, HR, or retail environments)
Strong organisational skills with a passion for process and attention to detail
Confidence using workflow and document management systems (e.g. SharePoint, Monday.com, or similar platforms)
Effective communication and time management skills, with the ability to coordinate multiple moving parts
A proactive, can-do mindset with a strong sense of accountability and ownership

At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2024-2025 and Bronze Accredited with the Australian Workplace Equity Index.

At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at peoplesupport@7eleven.com.au

** Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned.**

To find out more about our current opportunities follow us on LinkedIn or view our careers page.

#LI-DNI

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