Offer summary

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field., Experience with tools like Jira, G-Suite, Postman, and Github., Strong problem-solving and critical thinking skills., Basic coding skills in at least one programming language, with interest in learning Ruby on Rails, Golang, and SQL..

Key responsibilities:

Monitor systems to manage support tickets and triage requests.

Guide customers on using REST API, webhooks, and integrations.

Research, diagnose, troubleshoot, and reproduce reported issues.

Collaborate with engineering, product, and customer support teams.

Job description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.

We are looking for an Integrations Support Engineer to serve as the front line for technical support requests from Roadie’s network of senders and internal departments. The ideal candidate is eager to be in a fast-paced environment where they can broaden their technical, problem-solving, and interpersonal skills. The Integrations Support Engineer should be both tech-savvy and business-oriented, combining the best of both worlds to ensure an effective and seamless experience for Roadie's customers.

What You’ll Do

Monitor several systems to manage tickets and triage requests to appropriate person or team within Engineering
Guide customers on the use of our REST API, webhooks, and other relevant partner integrations
Research, diagnose, troubleshoot, and reproduce reported issues in a timely manner
Monitor open items to ensure all issues are properly processed, documented/logged, assigned and relevant parties are updated
Collaborate with Engineering, Product, and customer-facing teams
Contribute to our API documentation and best practices knowledge base
Demonstrate initiative in resolving issues and seeking clarity to drive effective solutions

What You Bring

BS degree in Information Technology, Computer Science or other equivalent technical experience
Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience
Experience with Jira, G-Suite, Postman, Github
Strong critical thinking skills
Tenacity for problem solving
Core coding skills in at least one programming language (exposure to or interest in learning Ruby on Rails, Golang, and SQL a plus)!

Why Roadie?

Competitive compensation packages
100% covered health insurance premiums for yourself
401k with company match
Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
Flexible work schedule with unlimited PTO
Monthly 3-day weekends
Monthly WFH stipend
Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
The technology you need to get the job done

Required profile