Agentic Notifications Product Manager

Buyers Edge Platform is seeking an Agentic Notifications Product Manager to own and evolve the agentic customer notification strategy across digital touchpoints—email, SMS, and in-app. This is a strategic product role that blends customer engagement, AI and agentic systems, automation, and cross-functional leadership to deliver high-impact, automated messaging experiences that drive key KPIs across our operator ecosystem. 

The ideal candidate combines product management expertise with a strong understanding of customer marketing and agentic workflows. They have a clear vision for how notifications drive platform value and can lead the development of both strategy and execution across internal teams. 

Who we are:

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated.  
Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

We are focused on performance, not presence. What matters is not that you are sitting in front of your computer from 9am to 5pm, but rather that you build highly effective and efficient software within agreed timelines. In practice, this might mean working extra hours some days to hit that while having other days that allow for more free time and recovery. Our goal is for Buyers Edge Platform to be a place where people are able to work in a way that is the most efficient and effective for them. This will enable us all to enjoy the solutions we build and the team we are on.

We are unable to offer work sponsorship for this role.

Your impact:

• Product Ownership & Strategy 
• Define the vision, strategy, and roadmap for customer-facing and internal notification experiences 
• Lead the product lifecycle from concept through launch and iteration, including roadmap prioritization, business case development, and KPI ownership 
• Conduct market and user research to understand foodservice operators’ behaviors, needs, and communication preferences 
• Identify, develop, and validate new notification use cases—including proof-of-concept initiatives to test market fit 

Messaging Strategy & Execution 

• Translate product objectives into effective messaging strategies across email, SMS, and in-app channels 
• Ensure messages are relevant, timely, and aligned with platform goals such as cost savings discovery, feature adoption, and operator engagement 
• Serve as a thought leader on lifecycle messaging, user segmentation, and personalization 

Cross-Functional Leadership 

• Act as the primary liaison between engineering, data science, CRM, marketing, and executive stakeholders 
• Collaborate with the portal development team to define in-app messaging requirements and enhancements 
• Work closely with data teams to identify opportunities for automation, AI-driven targeting, and operational efficiencies 

Customer & Market Insight 

• Analyze campaign performance data and user feedback to uncover insights and refine the notification experience 
• Monitor market trends and competitor activity to ensure a leading approach to customer engagement 
• Establish clear metrics and KPIs to measure effectiveness and guide strategic decisions 

Internal Evangelism & Communication 

• Serve as the internal champion for the notification experience, articulating its impact and potential to stakeholders across departments 
• Regularly communicate roadmap progress, performance updates, and strategic pivots to executive audiences 

About you:

Experience 

• 3+ years in product management 
• 2+ years in CRM or strategic customer engagement roles 
• Experience managing the lifecycle of a customer-facing product or platform feature 
• Proven success launching and optimizing high-impact messaging or communications products 
• 1+ year working with AI or agentic workflows 

Skills 

• Strong product thinking, with the ability to define vision and translate ideas into actionable execution 
• Strong analytical mindset, with experience interpreting engagement data and user behavior 
• Comfort collaborating across engineering, design, marketing, and data science teams 

Nice to Have

• Familiarity with Salesforce Marketing Cloud, Salesforce Data Cloud, or similar messaging/CDP platforms 
• Experience integrating with APIs, automation tools, or machine learning models 
• Knowledge of the restaurant or foodservice industry 
• Understanding of SQL or Python for basic reporting or exploration 

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.