Offer summary

Qualifications:

High School diploma required; associate or bachelor’s degree preferred., 3-5 years of experience in patient accounts, benefits verification, or collections, especially in Major Medical Specialty Pharmacy infusion collections., Familiarity with accounts receivable (AR) and healthcare operational systems., Proficiency in Microsoft Office applications and understanding of billing, authorization, and appeal processes..

Key responsibilities:

Manage payer-related projects, including coordination, execution, and tracking.

Assist with project implementation, escalations, reporting, and cross-functional collaboration.

Serve as the primary contact for payer project updates and issue resolution.

Troubleshoot complex payer and reimbursement issues, collaborating across departments.

Job description

Description

About Orsini Specialty Pharmacy

"Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™."

Our Mission

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

LIVE IT Values

At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First

Pay Range: $22-$26 Hourly

Position Summary
This role will include a variety of duties, as assigned by Manager, which include but are not limited to: Collections, Billing, Benefits Verification, and other ad hoc projects as needed. Will be the point of contact of daily communication of issue resolution on designated accounts. Assist with problem solving and issues with high dollar A/R accounts, assist in back-up for our Collection and Billing teams and will collaborate on best practices for improved efficiencies in the revenue cycle.

Required Knowledge, Skills & Training

• High School diploma required, associate or bachelor’s degree preferred.
• Minimum 3-5 years of experience in patient accounts, BV and / or collections with Major Medical Specialty Pharmacy infusion collections.
• Familiar with AR and operational health care systems.
• Experience with Microsoft applications (Excel, Word, PowerPoint, etc.).
• Familiar with the authorization process, appeal process and other processes/procedures integral to AR collection efforts.
• Experience with billing and foundation assistance application procedures.
• Able to multitask and utilize excel in a fast-paced working environment.
• Able to problem solve and assist coworkers through the thought process of solving problems.
• Collaborate on best practices for efficiency and streamlines communication throughout teams.

Essential Job Duties

• Manage the coordination, execution, and tracking of payer-related projects and initiatives.
• Assist with project implementation, payer escalations, reporting tasks, and cross-functional collaboration initiatives.
• Work effectively with internal and external stakeholders to ensure timely issue resolution and continuous process improvement.
• Provide training and mentorship to team members regarding payer workflows, systems, and best practices.
• Serve as the primary point of contact for payer project updates and communication with RCM counterparts.
• Display flexibility in supporting ad hoc assignments and cross-departmental projects as needed.
• Troubleshoot and resolve complex payer and reimbursement issues, collaborating with internal departments and payers.
• Act as an ambassador for Orsini culture and represent the organization professionally in all interactions.

Employee Benefits