Job description

The Role...

Our Soho Support Team (SST) is responsible for providing creative solutions and fast, to our members and customers globally, across Membership, Bedrooms & Soho House Retail. We offer memorable experiences and deliver industry leading service to all.

Here in the Member Services team our focus is to offer memorable experiences and deliver industry leading service to all. You will play a key role in supporting our members in getting the most from their membership. With new house openings globally, this is an exciting time to be joining our team and we’re looking for Coordinators to deliver a first-class service to our members via phone and email.

Main Duties…

To be an enthusiastic and proactive first point of contact for Soho House member queries via telephone and email. Responding to these in a timely manner, whilst adhering to the departments SLA’s.
Providing information to prospective members about our membership offering and application process
Supporting members with General Enquiries, restaurant reservations, member event bookings, House policies etc.
Use systems including Salesforce, OpenTable and Natterbox to interact with members by phone and email.
Completing general membership administration tasks
Supporting other departments with information requests etc.
Any ad-hoc projects given by the Soho Support Manager / Team Lead

This Role Is For You If...

Are passionate about providing first class customer service, bringing great energy throughout your shift
Are an excellent problem-solver
Thrive in a fast-paced team environment
Have experience of working in a customer facing role
Have excellent verbal and written communication skills in English
Are IT proficient with excellent knowledge of Microsoft Office
Are great with new systems
Are highly motivated, adaptable and have great attention to detail
Are resilient and happy to deal with complaints through to resolution
Enjoy working within a team in order to collaboratively find solutions
Are able to work flexible shift patterns including evenings, weekends and bank holidays
Are able to work shifts from home
Are keen to learn more about Soho House

Desirable Experience...

Salesforce or other CRM system
OpenTable or other reservation system
High volume of contacts by phone and/or email
Luxury hospitality or Members environment

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Soho Friends Membership - House Membership After 1 Years Service.
50% off Food & Drink, 7 days a week
Weekly Pay
Life Assurance
Birthday Day Off
Up to 50% Staff Discount on Cowshed & Soho Home
In Office Dog Policy
Season Ticket Loan
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.