Offer summary

Qualifications:

Bachelor's degree required., Minimum of 5 years experience in customer relationship management., Excellent communication and presentation skills, including at the executive level., Experience in the legal industry is preferred..

Key responsibilities:

Manage customer relationships and account strategies.

Ensure customer retention and oversee subscription renewals.

Conduct quarterly business reviews with clients.

Collaborate with internal teams and participate in industry events.

Job description

Position Summary

The Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross-sell/up-sell into a portfolio of Onit customers. A critical requirement for this role is building strong relationships (internally and externally), including key executives/decision makers and other stakeholders. This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, Professional Services and Customer Support in support of providing a best-in-class customer experience.

Key Responsibilities

Primary owner of customer relationship and account strategy
Be a trusted advisor to customers while developing relationships with multiple stakeholders
Accountability for customer retention and subscription renewal process
Conduct quarterly customer business reviews
Manage customer issue escalation process, as required
Partner with Marketing in the development of customer references, testimonials and events
Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
Participate in industry conferences, trade shows and other opportunities for customer interaction

Required Skills

5+ years managing customers relationship or equivalent experience
Highly motivated and disciplined self-starter with excellent oral and written communication skills
Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
Able to thrive in a fast paced, self-directed environment
Must be comfortable managing multiple tasks in real time
4-year degree required
The ideal candidate is someone who has experience in the legal industry
Travel for this role is +/- 25%

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