Underwriting Specialist

We’re thrilled that you are interested in joining us here at the Amynta Group!

This position is responsible for producing consistently accurate and timely rates for customers with a vast range in complexity. Specialists support the evaluation and selection of risk and the establishment of premium levels which ensure profitable acquisition of new cases and/or the continued profitable retention of in-force cases.

Primary accountability is to determine the proper plan design and census manipulation needed to build the appropriate rate. The quality, accuracy, and reasonableness of the rate serves as the foundation for accurate risk assessment and ultimate pricing decisions that follow. This role requires a strong partnership with Underwriters, peers, and other partners to ensure all data needs are met, work hand-offs are effectively communicated, and due dates are managed.

Principal Duties and Responsibilities

• Manage the quote process for quote requests by evaluating and executing technical aspects of the rating process to generate accurate rates for each product requested
• Identify standard and non-standard business procedure and process appropriately. Apply underwriting risk and escalation rules, accurately evaluate SIC classifications for the customer, handle PII census data according to department standards, review public data sources for OFAC conflicts, review and analyze claim reports, and generate rates and proposals within service standards
• Leverage tools appropriately to come to the right risk and pricing outcome on new business, in-force business, and/or renewals
• Determine the useability and ensure accurate preparation of complex census data using Microsoft Office tools
• When provided, demonstrate ability to most closely match in-force plan designs based on a review of Requests for Proposal, Benefit Summaries, complex contracts, and/or internal systems such as ESL
• Utilize critical thinking skills to be able to make appropriate assumptions to present rates to the Underwriter in cases that require Underwriter involvement, taking initiative to provide viable plan options
• Develop a recommended rate along with positioning points and create a comprehensive customer package
• May evaluate claims and enrollment reporting/history and input required claims data to assist experience review
• Assist in development and execution of standard and ad hoc special processes
• Identify problems early in the process and work with appropriate resources to resolve or escalate as needed
• Provide clear and complete documentation of assumptions/best estimates made in the instance of missing data and system limitations requiring alterations to the requested plan designs
• Partner closely with Underwriting to determine reasonable timeframes, reporting, and customer needs to deliver on priority and time standards for each case
• Consult with Underwriters, Clinical, Policy, and Pricing partners for guidance and signoff on non-standard and/or complex plan design requests
• Provide superior customer service and demonstrate ownership and expertise with internal and external customers, ensuring total client satisfaction with business partners
• Build and nurture effective partnerships in interaction with peers and partners to instill confidence and trust in one's abilities and to foster healthy relationships as an extension of the field sales team
• Act with a continuous improvement mindset to maximize process efficiency
• Demonstrate alignment of shared objectives with Sales, Underwriting, and other partnering teams by setting an appropriate pace and tone of urgency that demonstrates a desire to succeed
• Provide support to peer group for high volume transaction periods and during absences
• Partner with other teams to provide support across the organization during high demand
• May partner with other teams to ensure a complete, accurate, timely, and smooth submission of sold cases to include Broker Compensation Services as necessary to ensure proper payment of broker commission during implementation process
• Very final sold plan and that the case is within underwriting guidelines, consulting with internal partners on exceptions
• May assist with training for new Underwriting Specialists and refresher training for incumbents
• Leads others through change and models appropriate behavior
• Work on various business initiatives as assigned by Manager
• May perform other duties as assigned

Job Specifications

• 2-to-4-year college degree preferred or related industry experience
• Experienced in customer interactions with an ability to effectively communicate with sales reps and market distribution partners
• Strong verbal and written communication skills
• Proven ability to develop strong working partnerships to achieve shared goals
• Strong ability to prioritize, organize, complete multiple tasks, and accurately handle a high volume of work in a fast-paced environment
• Operate with a high sense of urgency, meeting deadlines and productivity targets
• Highly motivated and proactive with the ability to work well independently and with a team
• Strong attention to detail with a keen focus on quality and accuracy
• Ability to anticipate the needs of partners and clients
• Strong work ethic with sensitivity to handling Personally Identifiable Information (PII)
• Strong critical thinking skills with an ability to effectively analyze and solve problems, analyze outputs for reasonability, and make appropriate corrections to produce accurate results
• Solid math skills
• Proficient in Microsoft Office, especially Outlook and Excel (should be comfortable using Pivot Tables, filtering, transforming, and cleaning data, and using basic functions)
• Proficiency or familiarity with ESL and Salesforce preferred
• Willingness to adapt to a rapidly changing environment with an open mind and high degree of engagement to ensure the success of the organization
• Demonstrates leadership skills through positive behavior by contributing to the building of a productive environment and by being a role model

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.