Director, Professional and Managed Services – NAMER West

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

We are actively seeking an experienced Director, Professional and Managed Services.  The role will report directly to our NAMER, Senior Director Professional and Managed Services. The Role will be base in Pacific Timezone - US, ideally within commuting distance of one of our regional hubs. The role will require periodic travel as necessary (expected +50%) across the Region to meet with prospects and clients.

The people-oriented position will bring 5-6 years in consultative sales experience, bridging the gap between business needs and technology solutions by offering both deep product knowledge and a strong value-based sales acumen. This includes leading Services sales cycles resulting in a clear Scope, Approach, Schedule, and Outcomes favorable to Client and Rimini Street.  The position also represents a key innovation channel which provides value propositions back into offerings which range from tactical to potential new markets.

This will require an ability to work in matrixed and high-growth organization.  Field Sales, Pre-Sales, Product Management and Marketing, Legal, Delivery and Client Services are examples of organizations the position will routinely collaborate with to bring innovative solutions to install base customers. 

Essential Duties & Responsibilities

• Work as part of the Professional Services sales team to build a book of business through engagement with Rimini Street Sales, Clients, Delivery and prospects
• Engage in oversite, not management, of ServiceNow and/or Salesforce projects to assist with value, quality, and targeted outcomes
• Demonstrate skills in Consultative Selling approach to business development
• Engage with Professional Services Delivery leadership to scope and estimate projects
• Collaborate with Professional Services leadership to engage in continuous improvements
• Be the key interface between Professional Services and Rimini contract legal team.  Draft contract outlines which leverage leading practices in structuring contractual relationships to capture service obligations.  Scope, Schedule, Approach, Assumptions, Invoicing structures, & RACI structures are all examples of relevant topics.
• Assist with developing sales materials including value proposition pitch decks and budgetary proposal templates
• Lead extended & matrixed sales teams on strategy, offerings, and selling Professional Services Additional Duties and Responsibilities
• Grow awareness of Rimini Street unique value proposition across personal network; share messaging and gain insight from this endeavor
• Become an expert in existing and Innovate compelling new offerings to expand business as input to Product Management and Delivery

Education & Certification

• Evidence of ServiceNow sales/pre-sales certifications
• Undergraduate degree or equivalent experience; Master's degree highly desired
• LEAN or Six Sigma certification, preferred
• ITIL and COBIT awareness or certification, highly desired

Location

• Remote - Pacific Timezone - US

Experience

• 8+ years of experience with ServiceNow &/or Salesforce products and/or project implementations
• Solid knowledge and understanding of ServiceNow’s ERP Modernization capability and delivery approach preferred
• Aware of and experience in guiding through Information Security risks
• Contribute to or lead client discussions regarding Security Issues related to ServiceNow and similar Software Products & Databases
• Proven experience in selling ServiceNow professional services Projects and contributing to solutions for clients
• Experience in Pre-sales being able to build business plans including revenue projections, expenses, present and future value calculations
• Demonstrated experience in developing proposals and presenting solutions to clients
• Experience developing, maintaining and executing client business plans as well as

Qualifications & Skills

• Excellent fluency in English both written and verbal
• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Ability to assist in pre-sales efforts and clearly articulate value for the client and sales engagement managers(hard savings, soft savings, revenue increase and brand good will)
• Good understanding of ERP and SaaS Industry Solutions
• Solution selling trained and / or certified  
• Value-based selling trained and/or certified

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 134k -201 k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.