Technology Specialist M365(Trainer)

NEC Software Solutions (India) Private Limited!  is based in Mumbai (Worli & Airoli) and
Bangalore with an employee strength of 1300+. It is one of the foremost providers of end-
to-end IT services across various sectors. We work with diverse industry verticals which
include publishing, media, financial services, retail, healthcare and technology companies
around the world. Our customers range from two-person startups to $bn listed companies.

We have more than 30 years of experience in providing end to end IT services across the
globe and have earned a reputation for delighting our customers by consistently surpassing
expectations and helping them deliver robust, market-ready software products that meet
the highest standards of engineering and user experience. Supported by more than 1300
exceptionally talented manpower, we are a hub for offshore support and technology
services.

Designation - Technology Specialist M365(Trainer)

Total Yrs of Experience- 6to 8yrs

Location - Mumbai or Bangalore

Shift - UK 12pm to 8.30pm

Job Description

NEC Software Solutions is looking for a Microsoft 365 Specialist with a passion for producing and delivering high quality training material that will enable continued adoption and use of Microsoft 365 across the business.

The Microsoft 365 Specialist role is pivotal in the continued adoption of Microsoft 365 within NEC Software Solutions ensuring that the best benefits from the extensive capabilities of the platform are realised. The successful candidate will be currently delivering Microsoft 365 consultancy and training and have a broad knowledge of the whole Microsoft 365 suite. They will have been involved in Microsoft 365 rollout and adoption to one or more medium sized organisations including deliver of training to end users ensuring successful adoption of the platform and application suite.

Communication and collaboration are paramount to this role, the Microsoft 365 Specialist will be working closely with internal stakeholders on a continuous basis, understanding their needs and identifying solutions that take advantage of Microsoft 365, either as new opportunities or redesigning existing solutions.

The successful candidate will be part of the central architecture and design team that comprises existing Technology Specialists focused on Microsoft 365, as well as enterprise, security, technical and solution architecture functions.

Responsibilities will include:

• Production and delivery of high quality training materials to support effective adoption and use of Microsoft end user technologies including Windows Operating system and Microsoft 365.
• Monitor the Microsoft 365 capability, initiate internal awareness campaigns to drive adoption of new features and applications leading to improved business outcomes.
• Function as a Subject Matter Expert for Microsoft 365 supporting migration from existing productivity technologies to Microsoft 365.
• Where necessary, engage with external suppliers in the delivery and adoption of Microsoft 365 capabilities.
• Participate in the corporate technology roadmap process to ensure controlled technology lifecycle management for all adopted Microsoft 365 capabilities.
• Function as a Subject Matter Expert on support and operational ownership across all implemented Microsoft 365 capabilities.
• Collaborate with the support teams to enable independence through the sharing of product knowledge and best practices.
• Provide support and guidance to fellow team members.

Experience Essential

• Knowledge of the Microsoft 365 product suite, MS Teams, OneDrive and SharePoint are essential, with proven experience of successful creation and delivery of high quality learning materials.
• Comfortable with collaboration, open communication and reaching across a range of functions and teams.
• Strong ability to communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form.
• High degree of personal motivation and ability to self-manage.
• Self-learning capacity to ensure awareness of emerging technologies and potential security threats.

Desirable

• Some experience with Microsoft 365 products like Loop, Microsoft 365 Copilot, Power Automate and/or Power Apps.
• Familiarity with compliance & security standards across the enterprise IT landscape such as ISO 20000, ISO 27001.
• Familiarity with ITIL service management principles & tools, and their use in an enterprise environment.