Project Manager

Reports to: Industry Practice Manager (IPM)

Location: Anywhere in North America

Services Responsibilities and Expectations:

• Manage implementations of our software products

• Provide periodic status reports and presentations to management, customers, and end-users.

• Manage customers and their expectations

• Maintain change control process for projects and revise test cases and results.

• Manage and communicate scope, schedule, cost, risk, and issues.

• Create and maintain technical and business documentation.

Technical Skills:

• Collect business requirements from end users and subject matter experts.

• Oversee system and UAT testing including development of test plans.

• Knowledge of configuration, development, and testing of LabWare products.

• Technical experience in development, testing, and/or IT preferred.

• LIMS (Laboratory Information Management Systems) experience preferred.

• PMI or Prince 2 certification preferred.

Additional Requirements and Soft Skills:

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.

• Minimum 4 years Technical Project Manager experience in the software industry.

• Strong analytical and problem solving skills

• Attention to detail

• Excellent organizational, time management and follow through skills.

• Strong Customer Service Skills

• Self-motivated

• Interpersonal and communication skills (verbal and written)

• Positive attitude, ability to motivate customers and establish credibility

• Be able to organize meetings, keep meetings in order, define agendas for meeting with clear goals, actions and deliverables

• Ability to accommodate at least 50% overnight travel (interstate and country) and schedule flexibility

Good Corporate Citizenship:

• Professionally represent LabWare at Customer site (Image and conduct)

• Achieve and retain LabWare Consultant Certification

• Maintain training record

• Dedicated LabWare employee

• Timely submission of Time/Expense/Status Reports

• Recognize potential sales opportunities to LGS senior staff and Sales

• Recognize Customer Success Management opportunities