Job description

Description

The Senior Manager Product Performance Service Agreements (m/f/d) is responsible for strategic service decisions to enhance customer satisfaction and EBITDA for the global service agreement. This role involves leading a team of 3 people, managing the Service Contract Life cycle Management Tool, and ensuring data accuracy in the Service Cost Catalogue. The Senior Manager oversees Contract Service Agreements (=CSA) templates and special release rules, collaborates with various departments, and handles the entire resolution cycle for service cases. Key responsibilities include optimizing service tools, improving contract templates, and managing & developing team performance.

At INNIO we offer you:

An innovative and international working environment
Home Office & flexible working time model (depending on position and role)
Health We Care Program - including company sport activities
Moving cost support for new employees in accordance with policy
Good connections to public transport - station in direct proximity
Transportation cost support in accordance with policy
One of the best canteens in the area with healthy and various meals
Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

Lead the CSA Product Performance Team of 3 direct reports
Optimize service contract life cycle management tools, service cost catalogue, pricing target setting as well as processes
Enhance CSA contract templates and special release rules to boost revenue
Collaborate with Service Finance for performance reviews and pricing strategies
Conduct performance reviews and manage team objectives

Your Profile:

Bachelor’s or Master’s in engineering with business experience
Very strong experience in service operations, preferably in the energy sector
Strong commercial and technical background
Proven track of successful managing diverse, cross functional and multidisciplinary teams and managing large scale projects
Strong analytical, project management, and change management skills
Ability to interact smoothly at all levels of the organization
Fluent in German and English

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 4.673,74 gross per month (x14) and an over payment depending on your qualifications and experience.

Required profile