Offer summary

Qualifications:

Bachelor's degree in Computer Science or a related technical field., 5+ years of experience in solution engineering or as a technical consultant in a customer-facing role., Fluency in English and French; German is a plus., Strong communication, empathy, and technical troubleshooting skills..

Key responsibilities:

Partner with internal teams and customers to understand technical requirements and develop scalable integration solutions.

Drive the onboarding process, including solutions discovery and product deployment assessment.

Act as the technical voice of the customer, providing feedback to product and engineering teams.

Triage and resolve technical issues throughout the customer journey.

Job description

About Firework

Join Firework – Where Innovation Meets Impact

Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce and engagement platform, trusted by the most innovative brands and leading retailers. We bring the energy of in-store experiences online by integrating content and conversational commerce to every digital touchpoint transforming how brands connect with audiences, convert interest into action, and build long-term customer loyalty.

At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.

If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.

Summary

Our team is growing! We’re looking for an experienced Integration Solutions Manager to provide deep technical expertise to support the pre- to post-sales process with enterprise customers in Europe. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.

What you’ll be doing

Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers

Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertiseAssess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success

Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates

Triage and resolve bugs and other technical issues throughout the customer journey

Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

We’ll be excited if you have

Bachelor's degree, preferably in Computer Science or other technical field

5+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies

Fluent in English and French, German is a plus

Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers

Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven

Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule

Start-up, team-oriented mentality

Technical qualifications

Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required

Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus

Knowledge of Wordpress, Shopify is a plus

This role is remote and we are looking for candidates based in Eastern Europe

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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