Offer summary

Qualifications:

High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or related field preferred., No prior experience required; customer service or sales experience is a plus., Strong communication and interpersonal skills with a focus on empathy and client service., Basic computer literacy and eagerness to master the Zoho suite..

Key responsibilities:

Engage with clients via phone, email, and multi-channel platforms to support loan applications.

Manage loan applications and evaluate creditworthiness using Zoho CRM and Zoho Creator.

Ensure compliance with the Microcredit Act and Jamaican financial regulations.

Generate reports and analytics to track loan performance and client interactions.

Job description

iQualex Capital Limited is a dynamic, licensed microcredit company headquartered in Jamaica, with global reach in USA, Colombia, and Nigeria. Our slogan, "Start something BIG!", drives everything we do. We're not just about microfinance—we're about bold leadership, innovation and integrity, Growth & Global Vision (BIG). Join us to empower communities, fuel entrepreneurship, and make a massive impact while upholding the highest standards of compliance with Jamaican regulations, including the Microcredit Act (2021) and the Data Protection Act (2020).

iQualex Capital Limited is seeking enthusiastic and motivated Entry-Level Credit Quality & Adjudication Experts to join our Credit Risk Lab. This role is perfect for those who are passionate about financial inclusion and ready to make a BIG impact through exceptional customer service and cutting-edge technology. As a Credit Quality & Adjudication Expert, you’ll engage with clients, manage loan applications, ensure top-notch credit quality, and make informed adjudication decisions using our suite of tools. The position is primarily remote, with occasional travel for in-person meetings, training, or client outreach to fuel our global vision.

RESPONSIBILITIES

Client Engagement: Connect with clients via phone, email, and multi-channel platforms (e.g., WhatsApp, Messenger) using Zoho Voice, SalesIQ, and Desk to deliver outstanding service and support loan applications
Loan Processing and Adjudication: Manage leads and deals in Zoho CRM, create and process loan applications using Zoho Creator, evaluate creditworthiness, and make bold, informed adjudication decisions.
Compliance: Ensure adherence to the Microcredit Act (2021), Jamaican financial regulations (e.g., AML/KYC), and the Data Protection Act (2020) to maintain our commitment to integrity.
Credit Quality Assurance: Review loan applications with precision to ensure high credit quality and alignment with iQualex’s innovative standards.
Customer Support: Resolve client inquiries and tickets via Zoho Desk, fostering long-term borrower relationships that drive growth.
Data Security: Champion cybersecurity best practices, including secure data handling and fraud detection, to protect client information.
Team Collaboration: Collaborate remotely using Zoho Mail and Cliq, embodying empathy, teamwork, and cultural sensitivity to support our global vision.
Reporting: Leverage Zoho CRM and Desk to generate reports and analytics, tracking loan performance and client interactions to fuel strategic growth.
Occasional Travel: Participate in in-person training, team meetings, or client outreach to amplify iQualex’s presence, as required.

Requirements

Education: High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or related field preferred.
Experience: No prior experience required; experience in customer service, sales, or microfinance is a plus.

SKILLS:
Bold communication and interpersonal skills, with a focus on empathy and client-centric service.
Basic computer literacy and eagerness to master the Zoho suite.
Sharp attention to detail, analytical prowess, and a commitment to ethical practices.
Ability to thrive independently in a remote setting while collaborating with a global team.

Availability: Must be available for a four-week remote training program (Monday–Friday, 9:00 AM–5:00 PM Jamaica time) and occasional travel. Normal working hours 9:00 AM to 5:00 PM with a minimum daily productive time of 80%

Residency: Must reside in Jamaica with reliable internet access for remote work.

Benefits

Remote work flexibility with access to cutting-edge Zoho tools.
World-class training and ongoing mentorship to fuel your growth.
Opportunities to advance within a globally ambitious organization.
Paid travel expenses for required in-person engagements.

Why Join iQualex Capital Limited?

Be part of a bold mission to empower underserved communities and start something BIG in Jamaica and beyond.
Work remotely with a passionate, innovative experts that values integrity and global impact.
Gain hands-on experience with industry-leading tools and microfinance practices.
Launch a rewarding career with endless opportunities for growth in a rapidly expanding sector.