Job description

The Order Processing Clerk is responsible for managing and processing customer orders accurately and efficiently. This role ensures that all orders are processed in a timely manner, maintains communication with customers regarding order status, and collaborates with various departments to resolve any order-related issues. The ideal candidate will have excellent attention to detail, organizational skills, and the ability to work in a fast-paced environment.

Requirements:

English Spanish Language (Oral and writing 80% or higher), (B2 or above).
High school diploma or equivalent; additional education in accounting or related field is a plus.
Proficient in using accounting software and MS Office applications, particularly Excel.
Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Strong verbal and written communication skills.
Ability to work independently and collaboratively in a team environment.
Knowledge of basic accounting principles and practices.
Familiarity with relevant laws, regulations, and compliance requirements.
Ability to handle confidential information with discretion and integrity.

Responsibilities:

Accurately enter and process customer orders in the companys order management system.
Verify order information for accuracy, including customer details, product specifications, quantities, pricing, and delivery instructions.
Communicate with customers to confirm order details, delivery times, and any special requirements.
Monitor inventory levels to ensure product availability and coordinate with the warehouse or supply chain team for order fulfillment.
Track the progress of orders and follow up on any delays or issues that may arise.
Coordinate with other departments such as sales, shipping, and customer service to ensure seamless order processing.
Prepare and generate order-related documents such as invoices, packing slips, and shipping labels.
Resolve customer inquiries and complaints in a professional and timely manner.
Assist in maintaining accurate records of orders, shipments, and customer communications.
Support the team with additional administrative tasks as needed.