Offer summary

Qualifications:

3+ years of experience in Trust and Safety roles, including policy design and compliance., 1+ years of experience managing direct reports and performance management., Strong understanding of relevant regulations related to Trust and Safety compliance and data privacy., Excellent written and verbal communication skills, along with strong analytical abilities..

Key responsibilities:

Design and implement programs and policies to promote positive player behavior.

Investigate cases of Terms of Service violations and conduct routine audits of enforcement practices.

Act as an escalation point for sensitive issues and lead training for direct reports.

Request necessary tools to enforce studio policies and ensure compliance with applicable laws.

Job description

Trust & Safety Lead, Player Support

Remote - US & Canada

As the trust and safety lead, you embody the aspiration to treat players as our house guests. You have the knowledge to build systems that remove unruly players and, with grace, offer opportunities to reform. You understand how bad actors behave and position the T&S team to ensure that our players aren’t exploited. Within Sky, you provide the confidence that our policies and programs encourage players to treat each other with respect, enabling players to let down their guard and enjoy quality experiences within the game as we intended.

Responsibilities:

Design programs and policies to encourage positive outcomes in player behavior and legal/regulatory requirements
Investigate reported or detected cases of ToS/ToU/EULA violations, including potential cases of illegal harms, and routine auditing of existing enforcement implementation to ensure efficacy and relevance.
Serve as an escalation point for sensitive issues
Training and craft leader of direct reports
Suggest and implement changes to ensure compliance with applicable laws
Protect and preserve the intended player experience by requesting tooling necessary to enforce Studio policies.

Must Haves:

3+ years of experience in Trust and Safety role with exposure to policy design, compliance, moderation and/or program management.
1+ years managing direct reports and proficient in managing expectations, performance management, and career development.
Well versed in relevant regulations as it relates to T&S compliance, legal workflows, law enforcement, and data privacy.
Effective written and verbal communication
Strong analytical and problem solving skills
Experience responding to government investigative agencies as it relates to reported crime or requests for records.

Nice to Have:

Actively play Sky: Children of the Light
SaaS Customer/Player Support Experience
Experience with Helpshift, Jira

We look forward to meeting you!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The salary range for this position is $80,000 USD to $110,000 USD annually, with the opportunity to earn an annual discretionary bonus. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Employees in this position are eligible to participate in the Company’s standard employee benefit programs, which currently include the following: medical, dental, vision, 401k, and paid time off.

#LI-Remote

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