Offer summary

Qualifications:

3-5 years of experience in community engagement or marketing, preferably in a startup or fintech environment., Strong knowledge of social media platforms and digital engagement strategies., Exceptional written and verbal communication skills with a knack for storytelling., Highly organized and self-motivated, capable of working independently in a remote setting..

Key responsibilities:

Develop and execute a community engagement strategy to grow and activate the user base.

Respond to inquiries, moderate discussions, and celebrate user milestones.

Create and curate valuable content aligned with our mission, including blog posts and social media content.

Plan and host virtual and in-person events to foster connection and learning.

Job description

Position: Community Building and Engagement Associate
Number of hours: 20-40 hours/week
Schedule: EST

About the Role:

We are looking for a passionate and experienced Community Building and Engagement Associate to join our growing team. This is a critical role that will be at the heart of our user-facing initiatives.

You will be responsible for building a vibrant, supportive, and engaged community. You will be a champion for our users, a storyteller who can articulate our mission, and a strategic thinker who can develop and execute community-building initiatives that drive user growth and retention. This is a hands-on role for a true "doer" who is willing to go above and beyond to support our users and our mission.

Key Responsibilities

Develop and execute a community engagement strategy to grow and activate the user base, leveraging social media, events, and direct communication channels.
Responding to inquiries, moderating discussions, and celebrating user milestones.
Create and curate valuable content including blog posts, social media content, testimonials, and educational resources aligned with our mission.
Plan and host virtual and in-person events such as webinars, live Q&A sessions, and local meetups to foster connection and learning.
Build and maintain strategic partnerships with influencers, organizations, and community leaders to expand our reach and impact.
Collect and analyze user feedback to provide insights to the product and marketing teams and improve the user experience.
Track and report community KPIs, including engagement rates, growth metrics, and event participation.

Requirements

35 years of experience in community engagement or marketing, ideally in a startup or fintech environment.
Strong knowledge of social platforms, digital engagement strategies, and content creation best practices.
Exceptional communication and storytelling skills, both written and verbal.
Proven ability to build meaningful relationships and foster online/offline communities.
Highly organized, self-motivated, and capable of working independently in a remote setting.
Strategic mindset with creativity and a user-first attitude.
Familiarity with tools such as Hootsuite, Canva, Eventbrite, Slack, or community management platforms is a plus.

Other Qualifications:

Experience working with first-time homebuyers or in the real estate industry.
A strong personal or professional network in fintech, financial wellness, or real estate.
Experience with user research, surveys, or qualitative feedback methods.

Required profile