2+ years of experience with cloud technologies such as Kafka, ELK, Docker, and Kubernetes., 1+ years of experience with Infrastructure as Code tools like Ansible, Vagrant, or Terraform., 5+ years of DevOps experience managing infrastructure, with strong programming skills in Perl or Python., Excellent communication skills for collaboration with teams across different geographies..
Key responsibilities:
Analyze and debug server performance issues to optimize product/service performance.
Respond to service outages and ensure system uptime requirements are met.
Automate provisioning and deployment of infrastructure across cloud platforms.
Build automated performance and test tooling for end-to-end visibility of system performance.
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Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further.
Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results.
Doing this all while significantly reducing cost.
Netomi is building the first Relationship Operating System and its three main benefits for companies are:
- Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries)
- Improved resolution time
- Increased customer satisfaction and support quality
People love our patented, no-code platform, which works across messaging, chat, email and voice.
The platform also understands 100+ languages - ¡Qué bueno!
Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well!
We can't hire fast enough, join this incredible team today!
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.
We are seeking a highly skilled DevOps Specialist with expertise in Amazon and Azure cloud with Helm charts, Jenkins, and Prometheus to support our growing infrastructure needs. The ideal candidate will have a strong background in managing Kubernetes clusters, automating deployments via Helm, and integrating CI/CD pipelines with Jenkins. This role is critical to ensuring seamless, scalable, and reliable operations for our cloud-native applications, especially as we adopt new technologies to meet evolving customer demands.
Responsibilities
Analyze and debug difficult server performance issues, identify bottlenecks and optimize product/service performance to improve user experience.
Respond to service outages/incidents and ensure system uptime requirements / SLAs are met.
Automate provisioning and deployment of infrastructure and services across large enterprise cloud platforms.
Administer, manage and maintain cloud or hosted infrastructure and IT infrastructure.
Build automated performance and test tooling to measure performance (collect metrics / monitoring) to bring end-to-end visibility and understanding to the performance of our systems/services
Requirements
2+ years of experience with cloud technologies (Kafka, ELK, Docker, Kubernetes etc)
1+ years experience with Infrastructure as Code on Ansible / Vagrant / Terraform
2+ years of experience working on AWS platform including scripting and automation
5+ years of DevOps experience and managing the entire infrastructure
Strong background in Linux
Strong programming and development skills in Perl / Python in a Linux like environment to ensure operations automation and data collection
Familiarity with SQL / MySQL
Excellent communication skills as you will be working with teams across different geographies
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.