Offer summary

Qualifications:

Bachelor’s degree, preferably in a STEM subject., At least 3 years of experience in onboarding or implementation within a Payments division., Excellent communication skills, both written and verbal., Proficiency in tools like Salesforce and Microsoft Office..

Key responsibilities:

Manage end-to-end onboarding of customers onto the payments platform.

Collaborate with the Payroll implementation team to ensure efficient onboarding.

Work with the Due Diligence/KYC team to approve new customers.

Provide training and support to customers on using the Payments platform.

Job description

Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

Papaya is expanding its Payments Implementation team and are looking for an experienced implementation specialist. Our business is currently going through significant growth, and we require an individual with prior experience of onboarding customers within Payments and preferably Payroll Payments.

You Will:

Be responsible for the E2E onboarding of customers onto our payments platform. This will involve regular interaction with customers and providing SME guidance where necessary on payroll and authority payments across different countries.
Partner with the wider Payroll implementation team to onboard customers as efficiently as possible.
Work with Papaya’s Due Diligence/KYC team to help approve all new customers.
Setup virtual wallets within the payments system.
Conduct ‘penny tests’ for all new customer employees prior to go-live.
Provide training to customers on how to use the Payments component of the Papaya platform.
Provide and maintain exceptionally high levels of customer service.
Work collaboratively with the wider payments operations team to ensure customers smooth go live experience.

Requirements

Bachelor’s degree – preferably in a STEM subject
Excellent project management skills – qualifications preferred.
3+ years of experience in onboarding/implementation within a Payments division or company.
Experience of Payroll Payments would be a significant advantage.
Excellent communications skills – written and verbal
Proactive and creative in problem-solving
Ability to multitask and work under pressure
Proficient in tools like Salesforce, Microsoft office etc.
Experience working in a scale-up business would be beneficial.

Required profile