CMA Supervisor

Description

Why work at Rocky Mountain Human Services?
You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Flex Spending Account for Health and Dependent Care Costs
• Employee assistance program

Position Purpose 

The Supervisor is responsible for leading, training, supervising, and monitoring a team of administrative staff (Program Assistants, Case Manager Is, Office Assistants) for the Central Admin and Referral teams. The Supervisor is responsible for the work of administrative professionals that support case managers and administrative functions. The Supervisor is responsible for identifying and addressing inefficiencies with the team. This results in better customer service, more consistency and ensures that people supported receive the support needed from the case management agency. The Supervisor promotes RMHS’s mission statement and values by displaying proactive and dynamic collaborative efforts with team members and partners across the organization.  

Essential Duties  

• Assigns and monitors activities and performance of team members to ensure that tasks, responsibilities, documentation is consistent across program areas and in the contact center.  

• Provides supervision and guidance to staff.  

• Ensure that tasks are compliant with departmental and organizational policies and procedures along with state and federal regulations. 

• Identifies, develops and provides trainings needs to staff for ongoing education, new processes/tasks, corrective action and the contact center.  

• Oversees and updates team training materials. 

• Assumes administrative professionals’ duties as necessary.  

• Conducts administrative professionals' interviews and trains staff as vacancies are filled. 

• Completes performance evaluations and performance improvement plans to ensure the delivery of quality supports, as well as supports staff on progress towards professional goals and initiatives. 

• Monitors work assigned to each team member to ensure workload equity and compliance with documentation timeframes and expectations.   

• Monitors workload and responsiveness in contact center. 

• Examines ways to improve process improvement and how support functions can be implemented.  

• Participates in organizational functions related to performance management, quality assurance, and other projects.   

• Organizes and assigns projects as needed and requested.  

• Acts as a resource to administrative professionals and other staff within the organization as well as monitoring. 

• Supports the organization in a variety of projects as needed.   

• Actively participates in RMHS meetings and/or committees to maximize collaboration.  

Qualifications

Knowledge, Skills and Abilities 

• Ability to provide supervision and direction to a team of administrative professional staff. 

• Experience with multiple computer systems and ability to learn state operated systems such as Care and Case Management System (CCM), Interchange (Bridge), Case Logic, Astro, CCMS (DDD Web) and Evolve Dashboard. 

• Skilled in the use of Microsoft software programs. 

• Detail oriented and well-organized. 

• Knowledge and experience with administrative professional functions, preferably within a regulated environment such as Medicaid. 

• Ability to make analytical decisions and prioritize as needed.   

• Experience with the use of data and technology.   

• Knowledge of long-term services and supports preferred.  

• Ability to communicate effectively orally and in writing, while maintaining a high level of confidentiality and professionalism with internal and external staff and stakeholders. 

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Actively communicates with staff, customers, and stakeholders.   

• Ability to meet/work with staff and stakeholders in a variety of settings.  

• Attends and actively participates in staff, team, and departmental, and organizational meetings.  

• Attends in-services, staffing, and other meetings with supervisor’s approval. May be appointed to committees.  

• Develops and maintains records, plans, and reports.  

• Lift and/or carry 20 lbs.  

• Sit, stand, and walk for reasonable periods of time. 

• Maintains prompt and regular attendance.  

• Performs related work as assigned.  

• Ability to drive personal or company vehicle 

Minimum Qualifications 

• Bachelor’s degree  

• Minimum one year of supervisory. 

Preferred Qualifications 

• Extensive administrative professional experience  

• Experience working with long-term services and supports (LTSS) population, in a private or public agency, which can substitute for the required education on a year for year basis; or 

•  A combination of LTSS experience and education, demonstrating a strong emphasis in a human behavioral science field.   

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.