Fleet IT Technician

Description

Fleet IT Technician

Job Description

.

.

Department: Digital Technology     

Job Status: Full-Time

FLSA Status: Hourly

Reports To: IT Operations Manager

Location: Texas and Pennsylvania

Amount of Travel Required: 40%

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Overtime & Weekends often required)

Positions Supervised: N/A

AIP: Level 7

.

.POSITION SUMMARY: The Fleet IT Technician is responsible for providing first-tier technical support and performing routine maintenance on mobile frac fleet network systems. The role focuses on troubleshooting, provisioning hardware, supporting network-connected devices, and documenting solutions within a Windows-based IT environment.

.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

.Device Provisioning & Configuration

• Set up and configure IT hardware (e.g., computers, monitors, switches) for deployment on mobile frac fleet equipment.
• Ensure all devices are properly integrated into the fleet's network infrastructure.

.Network Support & Maintenance

• Monitor and maintain network devices, ensuring optimal performance and minimal downtime.
• Troubleshoot network issues related to PCs, servers, printers, cameras, and other connected devices.

.Technical Support & Issue Resolution

• Respond to and resolve first-tier technical support requests, escalating complex issues as necessary.
• Document resolutions and create user-facing guides and FAQs to facilitate self-service.

.Asset Management

• Track and maintain an inventory of company computing assets tied to operating fleet equipment.
• Ensure accurate records of hardware deployments, configurations, and maintenance schedules.

.System Monitoring & Reporting

• Utilize monitoring tools to oversee system performance and identify potential issues proactively.
• Generate reports on system health, ticket resolutions, and maintenance activities.

.Compliance & Documentation

• Ensure all IT operations comply with company policies and industry regulations.
• Maintain comprehensive documentation of IT procedures, configurations, and support activities.

.Continuous Improvement

• Stay updated with the latest industry trends and technologies relevant to fleet IT operations.
• Recommend and implement improvements to enhance system efficiency and reliability.

• Performs other related duties as assigned to assist with successful operations and business continuity.

Qualifications

POSITION REQUIREMENTS:

• Successfully passes background check, pre-employment drug screening, an any pre-employment aptitude and/or competency assessment(s).
• Valid driver’s license and ability to travel to remote fleet sites as needed
• Industry certifications a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator)

.

EDUCATION/EXPERIENCE LEVEL

• Minimum 2 years of experience in IT hardware/software installation and basic networking
• Proficiency with Windows OS administration and patching tools
• High school diploma preferred
• Prior experience in a field or fleet-based IT environment is a plus

.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

• Problem-solving orientation – ability to troubleshoot, diagnose, and resolve technical issues independently
• Customer service mindset – provides effective and respectful support to non-technical users
• Attention to detail – ensures accuracy in asset tracking, documentation, and configuration settings
• Time management – capable of handling multiple tickets and field requests with prioritization
• Adaptability – thrives in a fast-paced, fleet-operational environment with frequent equipment movement
• Initiative – proactively identifies opportunities for IT process improvement and optimization
• Collaboration – works effectively with field technicians, fleet operators, and IT leadership.
• Proficiency in Windows OS environments and system administration tools
• Solid understanding of LAN/WAN, DHCP, DNS, TCP/IP and basic routing concepts
• Experience with deploying and maintaining IT hardware such as PCs, printers, switches, and access points
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) and remote support tools
• Knowledge of patch management tools and endpoint security solutions
• Competency with Microsoft Office 365 Suite, Teams, and mobile device setup
• Ability to read and interpret technical documentation, system logs, and network diagrams

.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

.The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

.Frequently required to walk, sit, climb, bend, reach and squat/kneel. The Fleet IT Technician works primarily indoors and will be sitting prolonged periods of sitting at a desk and working on a computer. Must be able to access and navigate each department at the organization’s facilities.  The Fleet IT Technician may be required to lift heavy objects; therefore, the Fleet IT Technician must be able to lift 25lbs.

.

Work hours may include early morning, late afternoon/evening hours, and weekends in combination depending on job demands.

.

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

.

Last Reviewed 05/2025