Offer summary

Qualifications:

High School Diploma required; Bachelor’s degree preferred., 2+ years of experience in care coordination, nursing, or customer service., Exceptional verbal and written communication skills, with a commitment to patient care and safety., Proficient with web-based applications and comfortable with technology..

Key responsibilities:

Serve as the first line of contact for incoming patient inquiries and provide support.

Triage medical questions and escalate concerns to the appropriate team member.

Collaborate closely with clinicians and the clinical operations team to ensure timely handling of patient consults.

Cultivate a culture of respect and communication while ensuring patient safety.

Job description

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, CT, DC, DE, HI, IL, MA, MD, NJ, NM, NY, OR, VT, and WA.

We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help.

From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 80,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

As a Patient Care Advocate, you will be an integral part of shaping the patient experience, ensuring patient safety and cultivating a culture of respect and communication. In this role, you will be the first line of contact for all incoming patient inquiries--responding to patient questions and providing support, triaging medical questions, identifying issues when they arise, and escalating concerns to the appropriate team member as needed. You will work closely with clinicians and the clinical operations team to ensure patient consults and inquiries are handled in a timely manner. The ideal candidate will be deeply committed to patient care and safety, an excellent listener, a respectful communicator, and has previous experience in abortion care or as an abortion doula.

Position details:

Status: Part-time or Full-time

Shifts: 2-4 per week (including Saturdays and Sundays)

Hours: 10-hour shifts during 8am-8pm EST (subject to change)

Compensation: $29.50/hr or $60k/yr

Requirements

High School Diploma required; Bachelor’s degree preferred

2+ years of experience in areas such as care coordination, nursing, support/hospitality, and/or customer service

Experience working and coordinating with healthcare professionals including doctors, counselors, nurse practitioners and clinic staff

Commitment to reproductive justice, racial equity, and improving patient care experience

Exceptional verbal and written communication, interpersonal, and active listening skills

Ability to work in a fast paced, ambiguous environment

Excellent time-management, problem-solving, and multi-tasking skills

Proficient with web-based applications; highly comfortable with technology

Clearly and respectfully communicates with patients and team

Bonus points

Bilingual in Spanish

Startup experience

Experience in chat triage

1+ years providing abortion care

Competency in providing trauma-informed care

1+ year of telehealth experience

1+ year working with insurance payors

At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.

Required profile