Offer summary

Qualifications:

Proven experience in technical onboarding and communication with technical stakeholders., Strong project management skills with attention to detail., Familiarity with cybersecurity concepts and compliance frameworks., 2–4 years of experience in a customer-facing onboarding or implementation role within a SaaS or cybersecurity organization..

Key responsibilities:

Own the post-sale transition from Sales to Technical Onboarding, ensuring strong customer relationships.

Collaborate with Sales, Product, Engineering, and Customer Success to improve onboarding processes.

Translate customer requirements into system designs aligned with technical architecture.

Maintain accurate documentation throughout the onboarding journey, including project updates and knowledge sharing.

Job description

ABOUT THE ROLE

Second Front Systems (2F) is seeking an ambitious and visionary Technical Implementation Manager to join our mission-driven team. We are a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security, committed to delivering transformative solutions that empower our nation’s defenders. This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector.

At 2F, we thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security. You will be at the forefront of driving the Technical Implementation strategy behind the deployment and scaling of our revolutionary Game Warden platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government. If you’re ready to contribute to a team that values ingenuity, collaboration, and impact, we want to hear from you

Note: This position requires U.S. citizenship due to government contract requirements.

What You’ll Do

Own the post-sale transition from Sales to Technical Onboarding—facilitating engagement with Engineering while ensuring knowledge transfer and strong customer relationships.

Collaborate across Sales, Product, Engineering, and Customer Success to design, implement, and improve onboarding processes.

Translate complex customer requirements into system/process designs and ensure alignment with technical architecture.

Maintain accurate documentation throughout the onboarding journey, including status tracking, project updates, and internal knowledge sharing.

Skills You’ll Bring to Our Team

Proven experience in technical onboarding and communicating with highly technical stakeholders.

Strong project management skills with sharp attention to detail.

Comfortable working cross-functionally across Sales, Engineering, and Customer Success.

Analytical problem-solver with excellent communication and interpersonal skills.

Proficient in process optimization and tools like Salesforce, Confluence, Git, and help desk platforms.

Familiarity with cybersecurity concepts and best practices.

Adaptable and organized in a fast-paced, dynamic environment.

Preferred Qualifications

2–4 years of experience in a customer-facing onboarding, implementation, or solutions role within a SaaS or cybersecurity-focused organization.

Familiarity with federal or defense sector customers, including understanding of compliance frameworks (e.g., FedRAMP, IL5, CMMC).

Working knowledge of API integrations, cloud infrastructure (AWS, Azure), or DevSecOps workflows.

Experience documenting technical processes in knowledge bases (e.g., Confluence, Notion) for both internal and customer-facing use.

Certification in customer success, project management (e.g., CSM, PMP), or cybersecurity (e.g., Security+, CISSP) is a plusStrong presentation skills and ability to tailor messaging for both technical and non-technical audiences.

Strong presentation skills and ability to tailor messaging for both technical and non-technical audiences.

Have a strong interest in matters of national security.

Perks & Benefits

This role is full time. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace.

We offer you:

Competitive Salary

100% Healthcare, vision and dental coverage

401(k) + 3% company contribution

Wellness perks (Fitness classes, mental health resources)

Equity incentive plan

Tech + office supplies stipend

Annual professional development stipend

Flexible paid time off + federal holidays off

Parental leave

Work from anywhere

Referral Bonus

Visit our careers page to learn more.

Please note that all official communications will come from @secondfront.com email addresses. If you are contacted by anyone claiming to represent Second Front and are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at security@secondfront.com.

If you believe you are the target of a scam in the US, please report it to the Federal Trade Commission at: https://reportfraud.ftc.gov/#/. In Europe, please contact the European Anti-Fraud Office at: https://anti-fraud.ec.europa.eu/olaf-and-you/report-fraud_en

WHO WE ARE

At Second Front Systems (2F), we equip defense and national security professionals for long-term, continuous competition for access to emerging technologies. Founded by two former U.S. Marines with firsthand experience of the dangers outdated technology poses in combat, our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions.

Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use.

Learn how 2F can help you make an impact on national security missions at www.secondfront.com

ONE LAST THING…

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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