IT Operations Lead

Description

Company Summary:

Welbilt Inc. is a global leader in commercial foodservice equipment, offering a portfolio of innovative, award-winning brands that help customers serve great food with speed, consistency, and quality through smart, connected solutions.

We are seeking a customer-focused IT Operations Lead to support the Welbilt Experience Center (WEC) in Coppell, TX—a modern, high-tech facility that serves as a hub for product showcases, executive and customer events, and hands-on training through Welbilt University. The WEC also houses two co-located sales, service, and distribution businesses, all of which rely on seamless IT operations. This is an exciting opportunity for a hands-on IT professional to play a key role in a fast-paced, high-visibility environment at the forefront of foodservice innovation.

Position Summary

As the IT Operations Lead at the Welbilt Experience Center, you will oversee the daily operation, support, and optimization of IT systems and infrastructure within this dynamic, customer-facing environment. Your responsibilities will include ensuring the reliability of all IT and AV systems during live events, managing on-site and remote end-user support, and coordinating IT services for both the WEC and two Welbilt brand teams with sales, service, and distribution functions.

In this role, you’ll collaborate closely with Welbilt’s IT Shared Services team and external vendors to maintain high service standards across the facility—including its event space, offices, and training center, Welbilt University. This is a full-time, on-site position based in Coppell, TX, reporting directly to the Director of IT.

Major Accountability:

• Event IT Support: Ensure all technology functions smoothly during events with on-site troubleshooting as needed.
• Facility Support: Provide daily IT support and coordination with internal customers and onsite visitors.
• Team Collaboration: Actively contribute to the Welbilt IT Shared Services team.

Key Responsibilities:

• Event & Facility IT Support:
  Ensure all IT systems, AV equipment, and networks are operational during events, trainings, and executive visits. Provide on-site and remote technical support for real-time issue resolution.
• End-User Support:
  Deliver desktop, software, and hardware support to staff, guests, and co-located business units, including help desk support and onboarding/offboarding employees.
• System Administration:
  Configure, monitor, and maintain IT systems, including hardware setup, application support, and issue troubleshooting.
• Vendor & Team Collaboration:
  Work closely with external AV, network, and security vendors. Act as liaison to the Welbilt IT Shared Services team to ensure consistent service standards.
• Onboarding & Training:
  Support onboarding of new employees and deliver user training on IT systems and software.
• Policy & Process Development:
  Establish and maintain IT best practices, documentation, and support procedures tailored to a high-visibility facility.

Qualifications

Qualifications

• Experience:
  • Minimum of 8 years of relevant experience is required.
  • Bachelor’s degree in Information Technology or relevant field is preferred.
  • Proven success in IT support, operations, or systems administration in a fast-paced, customer-centric environment.
  • Prior experience supporting events, executive and customer visits, or training centers preferred.
• Technical Skills:
  • Strong troubleshooting skills across hardware, software, and networks.
  • Proficient in setting up and managing PCs, printers, scanners, and AV systems.
  • Familiarity with ERP systems, ideally QAD and Oracle.
  • Comfortable supporting both onsite and remote users.
• Soft Skills:
  • Strong organizational and communication abilities.
  • Customer-focused mindset with a strong sense of urgency, a can-do attitude, and a commitment to delivering exceptional service in a fast-paced, high-visibility environment.
  • Self-starter capable of working independently and managing multiple priorities at once.
  • Analytical thinker with a proactive approach to problem-solving.
  • Must align with Company Core values.
• Work Environment:
  • Ability lift up to 50lbs. Must be able to stand/sit/walk for extended periods of time in an office, manufacturing or warehouse environment. Must be able to work flexible work hours, if needed.
  • Ability to travel up to 5% of the time, as needed.

Our Benefits

We believe that our people our one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…

Welbilt, Inc., an Ali Group company, provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Welbilt’s portfolio of best-in-class brands include Cleveland™, Coffee Queen®, Convotherm®, Crem®, Crystal Tips®, Dean®, Delfield®, Expobar®, Fabristeel®, Frymaster®, Garland®, Inducs®, Koldtech®, Kolpak®, Lincoln®, McCann’s™, Merco®, Merrychef®, Multiplex®, RDI®, SerVend™, Spengler®, SunFire® and U.S. Range™. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida and operating manufacturing facilities throughout the Americas, Europe, and Asia, we sell through a global network of over 5,000 distributors, dealers, buying groups, and manufacturers' representatives in over 100 countries.

For more company information, visit www.welbilt.com.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace.  All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.