CASE AIDE/INTERPRETER

Description

The Case Aide will provide general program support within the Transitional Foster Care for
Unaccompanied Children Program. The primary responsibilities are assisting the Case
Management and Medical Teams by providing support with documentation and transportation.
Case Aides assist in transporting youth to medical appointments and for reunification with
sponsors. Travel within and out of state is a requirement of the position.

Essential Functions:

1. Assist case managers with administrative tasks, data entry and documentation,
including but not limited to: sponsor assessments, significant incident reports, case
notes, individual service plans and other documentation as specified
2. Transport youth to medical, dental or immunization appointments.
3. Assist with transportation and intakes of arriving minors.
4. Assist with discharge and transportation of minors for reunification with sponsors.
5. Responsible for maintaining client contact for case follow-up or intervention as directed
by case manager.
6. Support Case Manager in maintaining contact with clients and foster families during
case manager’s absence.
7. Participates in the On Call Schedule to provide full coverage for emergencies.
8. Assist with transportation for field trips, provide support for classroom activities and
coverage as needed.
9. Interpret for clients as needed.
10. Be knowledgeable in ORR policy and procedure and ensure professional boundaries
are established and maintained at all times during supervision of clients
11. Other duties as assigned.
 

Qualifications

Education: High School Diploma.

Experience: Minimum one-year related work experience or experience in an office
environment. Previous experience with refugee, immigrant or minority families is required.

Specific skills/abilities: Bilingual in Spanish/English. Good organizational, written and verbal
communication skills. Ability to relate well and work with others. Excellent computer skills;
knowledge of Microsoft Word, Excel. Must process cross-cultural sensitivity and awareness.

Specialized knowledge, licenses, etc: Valid NC or SC drivers license and valid registration and
insurance coverage.

Working Conditions/Physical Requirements: 
1. Required to provide transportation to minor in personal/company vehicle.
2. Air travel; accompanying minor for family reunification purposes.
3. Exposure to medical offices/hospitals/clinics.
4. Daily driving can be 30-40% of position.