Offer summary

Qualifications:

Hands-on experience with Azure Web apps and related services., Proven verbal and written communication skills for customer interactions., Demonstrated proficiency in Networking Principles, System Administration, or DevOps., Understanding of the ITIL framework is essential..

Key responsibilities:

Manage and support the cloud PaaS and platform for quality and availability.

Provide guidance and support for cloud technology practitioners.

Troubleshoot and resolve issues in cloud-hosted applications.

Train and support junior team members in product support tickets.

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Specialist

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.
Appreciate diverse perspectives, needs, and feelings of others.
Adopt habits to sustain high performance and develop your potential.
Actively listen, ask questions to check understanding, and clearly express ideas.
Seek, reflect, act on, and give feedback.
Gather information from a range of sources to analyse facts and discern patterns.
Commit to understanding how the business works and building commercial awareness.
Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Azure Operation Analyst (Associate/Senior Associate)

Demonstrates thorough abilities and/or a proven record of success as a team leader:

Managing and support the Dev to Production cloud PaaS and platform, to establish quality, performance, and availability of hosted services;
Providing guidance and support for cloud technology practitioners (Application Development team);
Providing Implementation and Run & Maintain services;
Working on high volume mission critical systems;
Providing on call support for Production cloud Environments;
Working hands-on with customers to develop, migrate, and debug services issues;
Providing updated server/process documentation and as appropriate, creating documentation where none may exist;
Focusing on rapid identification and resolution of customer issues;
Answering questions and perform initial triage on problem reports;
Providing first/second level cloud environment support;
Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues;
Informing Technical Support Management about any escalations or difficult situations that require his/her involvement;
Providing Cloud customers with an industry leading customer experience when engaging Technical Support;
Assisting in Tier 2 and 3 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function;
Training and supporting junior team members in resolving product support tickets;
Proactively identifying ways to optimize the product support function;
Coordinating to establish and manage clear escalation guidelines for supported system components;
Running database queries to lookup, resolve, issues;
Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows;
Demonstrating experience in managing the monthly Windows or Linux environment patching.

Must Have Qualifications:

Hands-on experience with Azure Web apps, App Insights, App Service Plan, App Gateway, API Management, Azure Monitor, KQL queries and other troubleshooting skills for all Azure PaaS & IaaS Services.
Proven verbal and written communication skills, which will be key in driving customer communication during critical events
Demonstrating proficiencies in at least one of the technology domains Networking Principles, System Administration, DevOps, Configuration Management and Continuous Integration Technologies (Chef, Puppet, Docker, Jenkins)
Proven understanding of ITIL framework

Good to Have Qualifications:

Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, CrowdStrike, Dynatrace APM, Emotional Regulation, Empathy, FinOps Operating Model, Google Cloud Platform, Inclusion, Infrastructure Management {+ 12 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Required profile