Design Product Manager

UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides technical, professional, cyber security and managed services.  This is a full-time remote position; however, you must reside in one of the following states:  AR, FL, GA, NC, SC, OK, TN, TX, MO, VA

Design-Led Product Manager – Automation & AI

Lifecycle Services at UDT is looking for a strategic, user-obsessed Design-Led Product Manager with strong experience in agile methodologies, automation technologies, and a growing passion for the expanding frontier of AI. This is a unique opportunity to blend product leadership, design excellence, and automation strategy—all while pushing the boundaries of what's possible with emerging technologies.

You’ll partner closely with cross-functional teams—engineering, UX, operations, and stakeholders—to create user-centered solutions that are not only intuitive and impactful but also scalable through automation and enhanced by AI innovation. You’ll carry the mindset of a designer, the toolkit of a technologist, and the vision of a product strategist.

Key Responsibilities

Product Discovery & Design Leadership

• Lead product discovery efforts with user research, journey mapping, and experience prototyping.
• Facilitate workshops that inspire divergent thinking while grounding direction in user needs and business outcomes.
• Champion a design-led culture—leveraging UI/UX standards, usability testing, and accessibility practices.
• Engage directly with customers to gather feedback, observe real interactions, and collect user analytics that inform iterative improvements.

Automation Strategy, Business Analysis & Process Optimization

• Own and evolve the automation roadmap in partnership with engineering and operations.
• Conduct business analysis to map and evaluate current-state processes, identify pain points, and surface areas for process improvement.
• Define and deliver automation solutions that measurably improve the efficiency, accuracy, and scalability of core business workflows.
• Prioritize high-impact automation opportunities based on ROI, compliance needs, and strategic value.
• Collaborate with AI/ML SMEs to integrate intelligent features into process flows—e.g., document understanding, predictive routing, and conversational automation.
• Track and communicate impact through KPIs tied to operational performance and user experienceAgile Product Management
• Define and prioritize product backlogs, write user stories with strong acceptance criteria, and lead sprint planning and reviews.
• Collaborate with stakeholders to shape OKRs and measurable outcomes across delivery cycles.
• Coordinate cross-functional teams to align design, development, and delivery in a fast-paced agile environment.
• Work collaboratively with a team of Product Managers and Product Owners to align roadmaps, dependencies, and strategic priorities across product portfolios.

AI Exploration & Evangelism

• Stay abreast of emerging trends in generative AI, cognitive automation, and user behavior analytics.
• Lead rapid experimentation to test and validate AI-enhanced experiences.
• Frame “art of the possible” concepts with research-backed insights and technical feasibility assessments.

What You Bring

• 5+ years of product management experience, with proven work in design-led environments and automation-heavy initiatives.
• Strong command of agile frameworks, backlog management tools (e.g., Jira), and cross-functional collaboration.
• Demonstrated experience in UX research, design systems, and rapid prototyping tools (Figma, Framer, etc.).
• Curiosity and working knowledge of AI/ML tools, APIs, and LLM applications—or strong desire to ramp quickly.
• Strategic communicator with the ability to simplify complexity and build alignment from discovery to delivery.
• Passion for inclusive, accessible design and ethical AI product development.

Preferred Qualifications

• Background in B2B SaaS, enterprise systems, or digital transformation programs.
• Familiarity with AI-assisted development tools (e.g., GitHub Copilot, Cursor).
• Experience partnering with automation teams or leading initiatives in regulated industries (e.g., finance, healthcare).
• Working knowledge of AI frameworks (e.g., OpenAI, Hugging Face), RPA development, or NLP applications.
• An ideal candidate would have at least 1 year of experience with Gitflow, automation scripting, or similar technical tooling.

What UDT offers you 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and unlimited paid time off.

Join us and be part of an inclusive, energizing, and collaborative environment.  UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status