Manager, Site Reliability Engineering

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Manager, Site Reliability Engineering to lead a high-performing team of 6–8 cloud platform engineers in Auckland. This team has a broad scope, covering both Site Reliability and Developer Experience — from managing CI/CD pipelines to building scalable, high-availability production environments. In this role, you’ll play a key part in ensuring the reliability, performance, and scalability of our global cloud-based POS SaaS platform. You’ll focus on improving the developer experience through better tools and streamlined processes, partnering with teams across the company.

You’ll ensure the team has a clear vision and roadmap, and that delivery stays on track, as well as clarifying expectations early, reducing rework and improving efficiency. You will be responsible for tracking and continuously improving key performance metrics, including developer productivity, platform stability, scalability, and cost efficiency. You’ll also play an active role in communicating with stakeholders, staying informed on company-wide initiatives that impact your team, and providing timely, constructive feedback to peers and managers.

What you’ll be doing:

• People Leadership - Lead and support a senior team of cloud platform engineers — coaching, mentoring, and driving performance and development. You’ll manage people processes like goal setting and performance reviews, while fostering a positive, high-performing team culture.
• Strategy and Roadmap - Define and execute the team’s strategic vision, aligning priorities with business goals. You’ll own the team roadmap, balancing developer experience, platform stability, and scalability — keeping projects on track and delivering impact.
• Infrastructure and Automation - Guide the design and delivery of scalable, reliable infrastructure for our global POS SaaS platform, with a strong focus on automation to improve deployment, monitoring, and operations.
• Collaboration and Communication - Work across engineering, product, and SRE teams to align on platform initiatives. You’ll lead cross-team projects and keep stakeholders informed through clear, proactive communication.

Please note that you may be required to take part in our On-Call rotation roster.

What you need to bring:

We're looking for a candidate who has experience with the following:

• Proven experience working independently across multiple projects and workstreams, with minimal oversight.
• A strong track record of delivering successful projects through high-performing teams.
• Hands-on experience with cloud platforms, specifically AWS and GCP.
• Expertise in infrastructure as code, with a focus on automation and operational efficiency.
• Experience setting long-term objectives and providing clear technical and team leadership.
• Demonstrated success in improving cross-functional processes that go beyond the boundaries of a single team.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Unlimited paid time off policy
• Work remotely from anywhere in the world for up to 60 days per year
• Flexible working policy
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• Free LinkedIn Learning license
• Paid Volunteer day
• Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office 
• Exciting events hosted regularly by our Auckland Culture Club 
• Secure, full-time parking facilities
• Brand new office space located in Newmarket (Auckland) 
• Dog friendly environment

Do you need additional support during an interview?

At Lightspeed, we acknowledge that we face the unique challenge of engaging with and hiring diverse talent from marginalised communities with different personal or cultural norms. For many candidates from these underrepresented groups, a job interview can be an extra stressful or challenging experience. Taking this nuanced perspective into consideration, Lightspeed is pleased to offer Supported Interviews! This means you’re welcome to bring whānau or a support person along with you during any Lightspeed interview (excluding initial recruiter phone call). This ensures you have the best opportunity to display your full range of strengths.

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.