Hospice Patient Care Coordinator - San Diego (Intake/Scheduler)

Description

Join the Lorian Health team, a home health and hospice agency that is thoughtful, generous, and family-oriented. At Lorian Health, we believe in equanimity regarding the treatment of all our patients, setting the highest quality standards for home health services. Our commitment to fostering a socially responsible environment within our organization and community allows us to provide the highest caliber of health care for our patients and their families.

What We Offer

We offer a comprehensive employee benefits package that includes, but is not limited to:

• Health, Dental, Vision, 401K with company match
• Competitive pay
• Paid vacation, holidays, and sick leave

Full time includes company paid health insurance, dental insurance, vision insurance, paid life insurance, supplemental insurance and 401(k) plan, as well as annual accrual of 10 vacation days, 6 sick days, 9 holidays.

Hospice Patient Care Coordinator

What You Will Be Doing:

The Patient Care Coordinator position supports all department functions in reception and intake of new referrals, as well as maintaining all clinical field staff schedules for admissions, discharges, resumption of cares, recertification visits, and routine follow up visits as needed. The Patient Care Coordinator position will also assist in answering the phone.

Responsibilities

• Completes department functions, duties, and activities for Intake of new referrals and maintain all clinical field staff schedules.
• Assists in the smooth processing of referrals, and acts as a liaison between LORIAN and referral sources.
• Manages all aspects of the clinical field staff schedules, while ensuring admitted patients are seen as ordered by the referring physicians within 48 hours.
• Ensures that all relevant patient information is obtained in an accurate and timely manner, and is entered into HomeCare HomeBase system, in order to meet MEDICARE requirements, when patients are referred to LORIAN by referral sources.
• Regularly collaborate with the sales and clinical management team in reviewing new referrals and determining the appropriateness of any given referral for the agency.
• Provides all relevant patient information (i.e. patient personal demographic, history and physical, current medications, physician’s orders, F2F, surgical reports, etc.) obtained upon referral into patient charts.
• May perform other duties as assigned.

Work Environment

• Normal office environment.

Equipment Used

• Standard office equipment such as computer, phone, fax, and copier.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Qualifications

Required Education and Experience:

• High School Diploma or Equivalent.
• One (1) to two (2) years of experience in health care, Home Health preferred.

Additional Qualifications:
 

• Working knowledge of Medical terminology.
• Strong knowledge of Microsoft Office Systems (i.e. Word, Excel, etc.) and with an EMR system, HCHB is preferred.
• Must have professional and customer-service-driven phone and communication skills.
• Ability to communicate effectively and tactfully with management, clinical staff and office staff in a constructive, goal directed, and professional manner.
• Ability to communicate effectively and tactfully with patients, doctors, and all customers of Lorian Health (LORIAN) in a productive, constructive, and professional manner.
• Strong ability to organize and prioritize workload on a regular basis based on the quantity of incoming referrals.
• Ability to be flexible and to follow verbal and written instruction in a fast-paced team-oriented environment.
• Proficient in completing routine paperwork, multi-tasking, and providing appropriate follow-up as needed.
• Outstanding interpersonal relationship building.
• Maintains confidential patient information in accordance with privacy and security standards of the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state laws.

Physical Requirements

• Ability to sit at a desk for long periods of time.
• Ability to use a phone either by handset or by headset for long periods of time.
• Ability to deal effectively with high levels of stress.