Job description

We are always accepting applications! All positions at Concierge Elite are contractor work-from-home remote positions!

Currently not hiring in the U.S at this time

Join Concierge Elite as a Remote Receptionist!

About Us: Concierge Elite is a leading provider of talented receptionists for medical and veterinary clinics across the U.S. and Canada. Our team members excel in customer service, sales, and administrative support, with expertise spanning veterinary and medical fields. We offer stability, growth opportunities, and a true work-life balance—all from the comfort of your home.

Position Overview: We are seeking an independent, results-driven Remote Receptionist to join our dynamic team. As a front desk representative for medical practices, you'll play a key role in managing communications, scheduling, and client support—all with the backing of Concierge Elite's internal resources. If you thrive in a fast-paced environment, have excellent people skills, and are passionate about providing top-tier service, this role is perfect for you!

What Sets Us Apart: At Concierge Elite, we hire the top 3% of candidates worldwide! Our ideal team members excel in:

Front desk operations
Exceptional English language skills (written, spoken, and comprehension)
Attention to detail
Veterinary knowledge and procedures
Clear and neutral accents
Outstanding phone etiquette, focusing on personable interactions (not call center-like)
Empathy and customer care
Self-starter mentality and integrity
Commitment to continuous learning and improvement

Key Responsibilities:

Manage softphone systems to handle inbound/outbound calls
Multitask efficiently, running multiple applications and screens simultaneously
Schedule appointments across various clinics and software platforms
Process payments and handle prescription refills
Conduct outbound scheduling follow-ups with clients
Manage text and chat communications
Collaborate with team members through Google Chat

Qualifications:

Proficient in English (speaking, writing, communication, and low accent) is required
Spanish-speaking ability is a plus, but not required
Stable internet connection with backup options
Reliable power source (backup power is a plus)
USB-powered noise-canceling headset and a working computer
Dual monitors for enhanced productivity
Self-motivated, quick learner, dependable, adaptable, and flexible
Familiarity with using a VPN may be required
Working webcam for team meetings
Must adhere to Eastern Standard Time (EST) hours
Previous medical or veterinary experience is a plus, but not required

Hours and Pay:

This is a contracted position with no end date; contracts are renewed annually for compliance.
Full-time contractor roles available between 7 AM - 11 PM EST, Monday-Sunday.

How to Apply:

Our application process includes comprehensive testing to ensure we hire only the top 3% of candidates. Once you apply, we will evaluate your results and contact you with the next steps.

Perks and Benefits: