IT Network Administrator I (International)

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

• A home office set up that meets the following:
• A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
• Stable internet connection with at least 5mbps download and upload.
• A quality headset with noise cancellation feature for meetings. 
• A mobile phone that has the capacity to install the Microsoft Authentication app. 
• HD webcam
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
  Note:  If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items. The total cost will be deducted from your salary over a three-month period.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA
• Able to provide NBI Clearance (for PH applicants).

Pay rate starts from $12.13/hr and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification