French Speaking Customer Service for Online Travel & Tour Packages Department

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a French Speaking Customer Service Representative within the Online Travel & Tour Packages Department. In this role, you will assist French-speaking customers in planning their dream vacations, answering inquiries, and providing support throughout the booking process. Your passion for travel and commitment to customer satisfaction will play a vital role in ensuring a seamless and enjoyable experience for our clients. Join our dynamic team and contribute to creating unforgettable travel experiences for customers around the world!

Key Responsibilities

• Provide top-notch customer support in French, assisting clients with questions about travel packages, destinations, and bookings.
• Guide customers through the booking process, ensuring a smooth and efficient experience from start to finish.
• Document customer interactions accurately, maintaining records and following up on inquiries as required.
• Collaborate with travel suppliers, tour operators, and internal teams to resolve issues and enhance service delivery.
• Stay informed about travel regulations, package offerings, and promotional deals to provide the most up-to-date information to customers.
• Engage with customers proactively to understand their needs and tailor recommendations that align with their travel preferences.
• Participate in ongoing training to improve product knowledge and customer service skills.

Requirements

• Fluency in French is essential, along with strong communication skills in English.
• Experience in customer service, particularly in the travel or tourism industry, is highly valued.
• Strong problem-solving skills and the ability to think on your feet to address customer concerns.
• Excellent verbal and written communication skills, with a focus on building rapport with customers.
• Ability to manage multiple tasks and prioritize effectively in a remote work environment.
• Attention to detail and organizational skills for handling customer records and inquiries.
• A genuine passion for travel and knowledge of destinations will be a significant advantage.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors