Consumer Lending Counselor

Description

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Receives incoming Consumer Lending calls; provides Five Diamond customer service with the objective of taking loan applications. Makes outbound contact with members who submitted leads for loan information, Tire & Wheel, and Extended Warranties.

What you will do:

• Receives incoming Consumer Lending calls; answers member loan inquiries with regards to loan applications and conveys detailed information regarding all Club products and services; provides Five Diamond customer service during all business transactions.
• Submits loans applications following business line protocol for receipt and exchange of information; ensures accurate information regarding loan application is expeditiously transmitted to lending institutions. Responds to requests with professionalism and Five Diamond Service to provide accurate information.
• Makes outbound contact to members regarding lead submissions for loan, Tire & Wheel and Extended Warranty inquiries. Provides quotes for Tire & Wheel and Warranty inquiries including the sale of the product if applicable following applicable business line protocols.
• Develops full knowledge of Club products and services offered by other Club business lines to facilitate cross-selling and complete member servicing.

Qualifications

Education
High School Diploma or GED Required and Associate's Degree preferred

Experience

sales experience preferably in a financial services institution or call center environment Required and Demonstrated Leadership skills or prior supervisory experience preferred

Licenses and Certifications

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.