Offer summary

Qualifications:

Proficient in back-end development and IT environments., Strong analytical and diagnostic skills., Bilingual in English, with excellent customer relationship abilities., Experience with KPIs and operational best practices..

Key responsibilities:

Structure a plan of approach for each client.

Measure and deliver results related to commitments and operational practices.

Conduct technical follow-ups and sessions with clients weekly.

Identify opportunities for service expansion and improvement.

Job description

This is a remote position.

At Softgic, we work with the coolest, with those who build, with those who love what they do, with those who have a 100% attitude, because that's our #Cooltura. Join our purpose of making life easier with technology, and be part of our team as a Solutions Architect.

Compensation:
USD 2K - 3K/month.

Location:
Remote (anywhere).

Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:

Deliver quality products and services.
Achieve the satisfaction of our internal and external clients.
Encourage in our team the importance of training to grow professionally and personally through development plans.
Comply with the applicable legal and regulatory requirements.
Promote continuous improvement of the quality management system.

What makes you a strong candidate:

You are proficient in back-end development, customer support, IT environment, and KPIs (Key performance indicators).
English - Native or fully fluent.

Responsibilities and more:
- Structure a plan of approach per client.
- Measure and deliver results:

% fulfillment of commitments per person.
% adherence to good operational and methodological practices.
of technical follow-ups with in-service resources.
of technical sessions with end client (minimum 1 session per week).
of technical opportunities detected for service expansion.

Requirements

Bilingual professional with technical experience in backend or IT environments, possessing analytical, diagnostic, and customer relationship skills. Capable of understanding the technological operation of an organization, identifying opportunities for improvement or expansion, and leading technical follow-up processes. Your approach should be both consultative and operational, with a strong focus on management by indicators, compliance with commitments, and adoption of best practices.