Remote Client Success Manager

This is a remote position.

Company Overview

ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We are looking for an outstanding Customer Success Manager to join our team to provide excellent support for our clients. The position will ensure the success of our clients by providing support throughout their journey with ClearDesk talent.

Core Responsibilities

• Relationship Management: Build and maintain strong, long-lasting relationships with clients by understanding their business goals and providing strategic guidance, acting as the face of the ClearDesk organization to our clients.
  
• Churn Protection: act as a trusted agent of change to support our clients in achieving the right level of user adoption to ensure the stickiness of ClearDesk and to protect from churn risks by delivering continuous and incremental value.
  
• Customer Trusted Advisor: Develop and nurture trusted advisor relationships with key customer stakeholders and executive sponsors to build and execute a collaborative ClearDesk roadmap to deliver expected benefits and high return on investment.
  
• Expansion: Identify opportunities for account growth and work closely with clients to influence and accelerate expansions, while collaborating internally with ClearDesk teams to provide the right recommendations and guidance at the right time.
  
• Customer Advocacy: Act as the voice of the customer within the company, providing feedback to the sales, services and recruitment teams to drive continuous improvement.
  
• Reporting: Monitor customer health metrics and key performance indicators (KPIs) to anticipate risks and opportunities, address them, and support teams to ensure a cohesive and exceptional customer experience.
  

Requirements

• Bachelor’s Degree Holder
  
• 3 - 5 years experience working in a Customer Success, Account Management, or related role
  
• proactively, and report monthly internally on customer health status, risks and opportunities.
  
• Cross-Functional Collaboration: Collaborate with sales, recruiExcellent communication, presentation, and interpersonal skills 
  
• Analytical mindset with the ability to derive insights from customer data 
  
• Must be comfortable with using Hubstaff (if outside the US), a time-tracking application.
  
• Professional-level English (written and verbal/voice)
  

Hardware Requirements (If outside the US)

• At least a 720p HD Webcam.
  
• A noise-canceling headset.
  
• At least a 35mbps primary internet connection.
  
• A backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies.
  
• Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
  
• Minimum recommended for your backup computer: Intel Core i3, 4 GB RAM
  

Compensation and Benefits 

• Earn a competitive hourly rate, based on experience.
  
• 100% Work from home
  
• HMO
  
• Bonuses and incentives
  
• Paid training
  

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).