Offer summary

Qualifications:

Native or fluent proficiency in French, German, or Italian, and advanced English skills (C1 level or above)., Prior experience in customer service roles, preferably in travel or hotel sectors., Experience with Global Distribution Systems (GDS) such as Sabre, Amadeus, or Galileo., Excellent communication skills and proficiency with digital tools like Gmail and Zendesk..

Key responsibilities:

Provide personalized assistance and support to travelers.

Resolve travel and technical issues, including last-minute emergencies.

Maintain knowledge of industry trends and platform updates to enhance service.

Foster relationships with global teams and provide feedback to improve the platform.

Job description

Location: Remote from Portugal or hybrid in Lisbon (candidate's discretion)
Industry: B2B Travel / Corporate Travel Services
Employment Type: Full-Time
Language Requirements: French, German, or Italian (native/fluent) + English (B2 or above)

DUTIES AND RESPONSIBILITIES:

Provide travelers with exceptional, personalized assistance and support.
Resolve a wide range of travel and technical issues, from routine platform inquiries to urgent last-minute travel emergencies.
Keep current with industry trends and platform updates to ensure outstanding service and contribute to the company’s growth.
Foster strong relationships with teams across the globe.
Offer valuable feedback to the product and engineering teams to help enhance the platform.
Consistently achieve and surpass key performance indicators (KPIs).

REQUIREMENTS:

Native or fluent proficiency in French, German or Italian, both spoken and written, along with advanced English skills (C1 level or above).
Prior experience in customer service roles, preferably within the travel and hotel sectors.
Mandatory experience working with Global Distribution Systems (GDS) such as Sabre, Amadeus, Galileo, or Worldspan.
Results-oriented mindset, using metrics as a measure and motivation for success.
Excellent communication skills, adept at crafting personalized verbal and written messages.
Collaborative team player who values feedback and supports colleagues.
Proficient with digital tools including Gmail, Zendesk, Slack, Salesforce, and proprietary travel customer service platforms.
Willingness to work flexible hours, including early mornings, late evenings, and weekends, as part of a rotating schedule.
Work hours: Monday to Sunday, 7 AM to 10 PM, with rotating shifts.

BENEFITS:

Competitive compensation package reflecting experience, skills, and performance.
Opportunity to join a dynamic, creative team in a positive and welcoming environment.
Access to resources and guidance to help you reach your full potential.
Comprehensive medical, dental, and vision plans with premium coverage.
Paid parental and bereavement leave.
Subsidized commuting benefits.
Support for mental health and well-being.
Connectivity allowances.
And many additional perks!

How to Apply for the B2B Travel Agent Role (French, German or Italian Speaking)

To apply, please submit your CV in English and a concise cover letter highlighting your experience in corporate travel or customer support, your language proficiencies, and your motivation for joining our B2B travel team. Shortlisted candidates will complete competency-based assessments and participate in structured interviews. Applications are reviewed on a rolling basis.

Diversity, Equity, and Inclusion Commitment

We actively welcome candidates from all backgrounds, identities, and experiences. Our team is committed to equal opportunity, providing an accessible, inclusive recruitment process, and maintaining a supportive environment where everyone can thrive, regardless of gender, ethnicity, disability, sexual orientation, or personal journey.

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