Offer summary

Qualifications:

B.S. or B.A. degree in Business Management, Engineering, or Computer Science., Strong customer service orientation and interpersonal skills., Exceptional verbal and written communication abilities., Proven ability to learn technical software quickly and work collaboratively..

Key responsibilities:

Conduct client discovery calls to gather requirements and provide ongoing support.

Design, develop, deploy, and test solutions tailored to client needs.

Deliver training sessions and platform demonstrations for clients and sales prospects.

Provide Level 1 and Level 2 technical support by responding to help desk inquiries.

Job description

We are looking for a Technical Support Engineer who can configure applications on our customers' platforms. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software.

*Position based in Aguascalientes, Mexico (remote).

Ocasional office work.

Responsibilities

Conducting client discovery calls to gather client requirements.
Designing, developing, deploying, and testing solutions for clients.
Providing on-going support, professional services, and consulting to clients.
Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.
Conducting in-person and virtual training sessions for clients.
Deliver platform demonstrations for sales prospects.
Working with clients and the development team to identify platform bugs and enhancements.

Required skills

Passion for providing outstanding customer service
Process analysis and development expertise
Exceptional presentation skills, strong verbal and written communication skills
Exceptional interpersonal skills.
Ability to present ideas in a clean, user-friendly way.

Preferred skills

Ability to work independently, as well as follow direction/instruction, as warranted
Proven ability to quickly learn all aspects of technical software product
Desire to learn new technologies and proactiveness
Demonstrated ability to work collaboratively and cross-organizationally with a diverse team

Education:

B.S. or B.A. degree
Preferred majors: Business Management, Engineering,Computer Science

What we offer:

Full-time
Work remotely / Home Office (although we prefer the candidate to be located in Aguascalientes, Mexico)
Flexible work hours
Friendly and relaxed, yet dynamic work environment
Benefits by law
Medical Insurance
Vacations for Easter and Christmas + personal 20 days off

Required profile