Offer summary

Qualifications:

3-5 years of CloudOps and/or DevOps experience in PaaS/SaaS environments., AZ-900 certification is essential; AZ-104 or AZ-400 certifications are preferred., Proficient in Azure Cloud services and experienced with Terraform for infrastructure as code., Strong communication skills in English (90% proficiency) and experience with Agile methodologies..

Key responsibilities:

Develop, deploy, monitor, and secure SaaS products in a multi-cloud environment.

Provide internal and external support, troubleshooting complex issues and ensuring service reliability.

Collaborate with cross-functional teams to implement CI/CD pipelines and manage integrations.

Optimize resource utilization and build cost-efficient solutions while adhering to security best practices.

Job description

Description

Overview
Software Mind is seeking qualified candidates located in Latam to fill the role of DevOps Engineer.

In addition to a competitive salary rate and a positive work environment, committed to delivering high-quality technology solutions, we also offer:

Flexible schedules and authentic work-life balance
Opportunities for continuing education
Birthday celebration
Payment in US Dollars

About our Company:

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

About our Job:

The DevOps Engineer is a highly hands-on and technical role, responsible for developing, deploying, monitoring and securing the client's suite of SaaS products in a multi-cloud landscape. This position interacts with cross-functional teams that include developers, security engineers, SREs, corporate IT, and product management groups. The role focuses on supporting both internal development teams and external customers, resolving complex technical issues, and driving continuous improvement through infrastructure as code, cost optimization, and adherence to best practices in security and reliability. Success in this position requires effective collaboration across engineering and product teams, a customer-first mindset, and availability for Eastern US working hours and rotating on-call support.

Some of the main tasks/responsibilities for the role include:

Infrastructure Management
• Networking - Building out VPCs/VNets
• Configuring security groups, subnets, and hosted zones
• Infrastructure as Code - Provision, manage, and deploy resources using IaC tooling
• Manage integrations between products and environments
• Keeping services on the latest supported version
Access Management
• Configuring authentication via SAML/OIDC integrations
• Managing Windows Active Directory and/or Entra ID domains
Environment Support
• Provide internal developer support and external production customer support
• Work as part of a fast-paced operations environment with requests coming from ticketing systems
• Troubleshoot complex issues to determine root cause
• Troubleshoot and resolve performance issues
CI/CD
• Work with Product Management and Software Development staff to deploy software to production
• Leverage source control best practices for branching strategies, code reviews and release management
• Utilize CD pipelines to promote developer changes to ephemeral and long-standing testing environments
Observability
• Collect, visualize, and analyze logs/metrics to monitor services health
• Implement alerting to identify environmental issues
Security
• Securely publish cloud apps to the internet via best practices in information security, privacy & zero trust principles
• Comply with cloud security frameworks
Reliability
• Resolve issues in accordance with cloud services standards to ensure cases are resolved within SLAs
• Design and implement solutions with reliability and resilience in mind
Cost Management
• Build cost-efficient solutions
• Optimize resource utilization

Job Skills/Requirements
- +90% English written and oral (at least B2 level) with excellent communication skills

- 3-5 Years CloudOps and/or DevOps experience supporting PaaS/SaaS environments.

- AZ-900: Azure Fundamentals Certification is essential
- AZ-104: Azure Administrator Associate or AZ-400: Azure DevOps certifications are preferred

- Understanding system and network architecture, system platforms, system access, and network protocols.

- Experience using various tools for application and infrastructure monitoring and troubleshooting.
- Demonstrated ability to solve complex problems and possess a high level of technical skills, analytical, problem-solving, verbal, written communication, and presentation skills.
- Experience with Agile methodology and running or participating in Scrum/Kanban procedures.
- Proficient in Azure Cloud services – Data Factory, AKS, Key Vault, App Services, Storage Accounts
- Experience in using Terraform for infrastructure, such as code and automation.
- Skilled in PowerShell for scripting and task automation.
- Hands-on experience with Kubernetes for container orchestration and support.
- Expertise in YAML and Helm for configuration management and deployment automation.
- Strong documentation skills for maintaining clear and comprehensive technical records.
- Proficiency in Git for version control and collaboration.
- Experience with Azure DevOps for CI/CD pipelines and project management.
- Knowledge of Docker for containerization and application deployment.
- Availability to work in the Eastern US working hours.
- Availability to support rotating on-call shifts.

Additional Requirements:
- Experience with API management for seamless integration and performance optimization.
- Expertise with configuring identity federation (SAML, OIDC, Okta).
- Understanding Firewall, Encryption, IDS/IPS, AV (anti-virus) tools.
- Hands-on experience with Configuration Management (Puppet, Chef, & Ansible).
- Experience with Infrastructure Monitoring, APM, Log aggregation tools.
- Experience with MLOps – model governance, deployment, security, monitoring.
- Expertise in SQL for database management and data warehouse solutions (Databricks, Snowflake)