Offer summary

Qualifications:

Bachelor’s degree in Business, Sales, Communications, or a related field (or equivalent experience)., 3–5 years of experience in a sales or customer service leadership role, preferably in a contact center or service-driven environment., Proven track record of achieving sales targets through service channels., Strong analytical, problem-solving, and decision-making skills..

Key responsibilities:

Lead, mentor, and develop a team of customer service representatives focused on revenue generation.

Set and track performance goals and KPIs related to sales conversion and customer satisfaction.

Partner with Sales, Marketing, and Operations to align customer service strategies with business objectives.

Monitor service team performance and implement coaching programs for continuous improvement.

Job description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

We are seeking a dynamic and results-driven Sales Manager to lead our customer service team with a strong focus on driving revenue, improving customer satisfaction, and aligning service excellence with sales goals. This role combines strategic oversight, team leadership, and hands-on coaching to support a high-performing service team that consistently delivers exceptional customer experiences and meets sales performance targets.

What You'll Do:

Lead, mentor, and develop a team of customer service representatives with a focus on cross-selling, upselling, and revenue generation through service interactions.

Set and track performance goals and KPIs related to sales conversion, retention, customer satisfaction (CSAT), and productivity.

Partner with Sales, Marketing, and Operations to align customer service strategies with overall business objectives.

Monitor and analyze service team performance, identifying areas for improvement and executing action plans.

Implement coaching and training programs to drive continuous improvement in sales and service delivery.

Manage escalated customer issues and ensure resolution aligns with service standards and brand voice.

Use data and customer insights to recommend process improvements and optimize the customer journey.

Report regularly on team performance, trends, and business impact to senior leadership.

What You'll Need to be Successful:

Bachelor’s degree in Business, Sales, Communications, or a related field (or equivalent experience).

3–5 years of experience in a sales or customer service leadership role, preferably in a contact center or service-driven environment.

Proven track record of achieving sales targets through service channels.

Strong analytical, problem-solving, and decision-making skills.

Excellent interpersonal, communication, and motivational skills.

Experience with CRM systems (e.g., Salesforce, Zendesk) and contact center technology.

Ability to thrive in a fast-paced, goal-oriented environment.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!

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