Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience., Proficient in IT support, Linux server, AWS, and Windows Server., Strong understanding of cybersecurity protocols and tools, including firewalls and incident response., Excellent problem-solving and communication skills, both verbal and written..

Key responsibilities:

Provide advanced technical support for hardware, software, and network-related issues.

Assist with the maintenance, monitoring, and optimization of client IT environments.

Implement and manage cybersecurity measures to protect client systems and data.

Communicate effectively with clients and maintain detailed documentation of issues and solutions.

Job description

This is a remote position.

At Softgic, we work with the coolest, with those who build, with those who love what they do, with those who have a 100% attitude, because that's our #Cooltura. Join our purpose of making life easier with technology, and be part of our team as a Support Engineer.

Compensation:
USD 1.7K - 2K/month.

Location:
Remote (anywhere).

Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:

Deliver quality products and services.
Achieve the satisfaction of our internal and external clients.
Encourage in our team the importance of training to grow professionally and personally through development plans.
Comply with the applicable legal and regulatory requirements.
Promote continuous improvement of the quality management system.

What makes you a strong candidate:

You are proficient in IT support, Linux server, AWS, and Windows Server.
English - Native or fully fluent.

Responsibilities and more:

Technical Support: Provide advanced technical support for hardware, software, and network-related issues. Troubleshoot and resolve escalated incidents effectively and efficiently.
System Administration: Assist with the maintenance, monitoring, and optimization of client IT environments, including servers, networks, and security systems.
Security Focus: Implement, manage, and support cybersecurity measures to protect client systems and data, including firewalls, antivirus solutions, and intrusion detection systems.
Client Interaction: Communicate clearly and effectively with clients, providing guidance and technical assistance as needed to ensure client satisfaction and system usability.
Documentation: Maintain detailed and accurate documentation of issues, solutions, and client interactions for future reference and quality control.
Collaboration: Work closely with Level 1 Support Engineers and other IT teams to ensure thorough understanding and resolution of technical issues. Assist with training and development of junior staff.
Incident Management: Manage and prioritize multiple incidents and service requests, escalating to higher levels when necessary.Continuous Improvement: Stay updated with the latest industry trends and technologies to enhance your skills and improve the services provided to clients.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Proven experience in a Level 1 or Level 2 IT support role, preferably within a Managed Service Provider environment.
Strong understanding of Windows and/or Linux operating systems, network configurations, and server management.
Experience with cybersecurity protocols and tools, including firewalls, encryption, and incident response.
Familiarity with cloud services (e.g., AWS, Azure) and virtualization technologies is a plus.
Excellent problem-solving skills and the ability to work well under pressure.
Strong communication skills, both verbal and written, with an emphasis on thoroughness and clarity.
Relevant certifications such as CompTIA Security+, Network+, CCNA, or MCSA are highly desirable.