Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service roles, particularly in online entertainment or media., Strong communication skills and a customer-first mentality., Familiarity with digital music and podcast platforms is highly desirable..

Key responsibilities:

Deliver high-quality customer support to Spanish-speaking clients concerning music and podcast services.

Assist customers with inquiries related to subscriptions, content access, and account management.

Resolve customer complaints and issues efficiently, providing solutions that enhance their overall experience.

Document customer interactions and feedback to help improve service delivery.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Spanish Speaking Customer Support representative for the Online Music & Podcast Department. With our mission reflected in the phrase 'With a new dawn comes your Next Job!', we are committed to connecting talented individuals with outstanding career prospects across various sectors, including entertainment and media. In this role, you will provide exceptional support to Spanish-speaking customers, addressing their inquiries about music and podcast services, and ensuring an enjoyable user experience. If you are passionate about music and media and enjoy helping others, we invite you to join our dynamic team!

Responsibilities

Deliver high-quality customer support to Spanish-speaking clients concerning music and podcast services.
Assist customers with inquiries related to subscriptions, content access, and account management.
Resolve customer complaints and issues efficiently, providing solutions that enhance their overall experience.
Document customer interactions and feedback to help improve service delivery.
Collaborate with the content teams to keep updated on new releases and features.
Engage positively with customers to foster a community atmosphere around music and podcasts.
Identify common customer challenges and suggest improvements for better service.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service roles, particularly in online entertainment or media.
Strong communication skills and a customer-first mentality.
Excellent problem-solving abilities and the ability to handle challenging situations gracefully.
Familiarity with digital music and podcast platforms is highly desirable.
Ability to work well independently and adapt to a remote working environment.
A genuine enthusiasm for music and podcasts, combined with a passion for helping others.

Benefits