Associate Program Manager and Care Coordinator - Transitional Housing

Description

About Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

Primary Work Location:  

Fairmont Respite is a tiny home community located near Fairmont Hospital. Cardea Health provides clinical services at Fairmont Respite, a 34 bed tiny home community that services individuals with clinical needs and provides housing navigation services. Cardea Health partners with Alameda County for the Homeless agency and the housing agency Five Keys to provided tailored services to unhoused invididuals working to transition to permanent housing. 

Job Summary:  

The Associate Program Manager- Fairmont Tiny Homes will assist with direct personal and program activities for Cardea Health Transitional Housing Programs, which is a large recuperative care program serving people who have experienced homelessness. The Associate Program Manager is accountable for assisting with managing facilities, clinical personnel, housekeeping/caregiving functions, food service, transportation, and housing navigation and all care coordination needs at our Fairmont Tiny Home location. The Associate Program Manager will work with the nursing team to manage the flow of clients through the program, from admission to discharge. In addition, the Associate Program Manager will carry out care coordination duties at the site in conjunction with the site’s nursing team. 

Qualifications & Responsibilities

Basic Qualifications:  

• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse team members and clients   

• Strong leadership skills, including team building   

• Excellent organizational skills and attention to detail  

• Excellent critical thinking and creative problem-solving skills 

• Excellent time management skills with a proven ability to meet deadlines  

• Ability to function well in a high-paced and at times stressful environment  

• Display resilience and resourcefulness in tackling tasks and finding solutions  

• Must provide proof of COVID vaccination or willing to be vaccinated  

• Have a passion for serving marginalized populations  

• Proficiency in Microsoft Office Suite is required  

• Discretion and confidentiality in handling sensitive information  

• Professionalism, integrity, and a proactive approach to problem-solving  

Minimum Required Skills & Qualifications: 

• Bachelor’s degree or equivalent professional experience   

• At least two years of related experience required

• Proven experience as a team leader and operations professional   

• Experience working with people experiencing homelessness preferred  

• Experience working in healthcare preferred   

Program Management Job Duties and Responsibilities:   

• Assist the Program Director of Transitional Housing and Director of Nursing for Transitional Housing with leading a team of dedicated clinical and non-clinical professionals   

• Oversee facilities and operations at a site of residential tiny home units   

Manage personnel and operations related to   

• Clinical staff  

• Case management  

• Housekeeping   

• Caregiving   

• Food service   

• Transportation   

• Housing navigation   

Additional Responsibilities: 

• Troubleshoot issues as indicated   

• Escalate challenges when appropriate   

• Manage client experience in the program from referral to discharge   

• Assist with data reporting as required for assessment of program performance   

• Maximize program efficacy in securing service connections and permanent housing for clients   

• Ensure that clients move through program in accordance with program parameters  

• Fill all beds promptly   

Care Coordinator Job Duties & Responsibilities: 

• Maintain a calendar of upcoming resident medical and behavioral health appointments. Communicate upcoming appointments to clients, clinical staff, and transportation services 

• Assist clinical staff and residents in the scheduling of client medical and behavioral health appointments 

• Communicate with local pharmacies regarding resident prescriptions. At the direction of nursing staff request medication refills, deliveries, and transfers 

• Request relevant medical records of residents from hospitals and community clinics. Transmit medical records and other authorized requested documentation to partner clinics to facilitate care coordination 

• Interface with resident healthcare coverage plans to avoid interruption in services and facilitate care 

• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls 

• Ensure adherence to infection control standards on site among staff and residents 

• Answer calls to nursing station and respond independently to when appropriate 

• Assist nursing staff with light clerical duties including filing and making copies 

• Maintain confidentially in accordance with the Health Insurance Portability and Accountability Act (HIPAA) 

• Practice harm reduction principles on site, including interventions that minimize harmful effects of substance use while treating all residents with dignity and respect 

• Other duties and responsibilities as required 

Physical Demands:  

• Sit, walk, and stand frequently.  

• Occasionally lift and/or move up to 20 pounds  

Work Environment:   

• This position will require a daily on-site presence at a supportive housing facility 

Compensation & Benefits: 

• Competitive Salary: ($72,000-$90,000) 

• Excellent Benefits Package (Health, Dental, Vision, Life & 401K) 

Cardea Health is an Equal Opportunity Employer 

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance. 

This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice.